If you read my post a while back where I argued that you shouldn’t delete negative Facebook comments, the title of this post might surprise you. After all, how can I tell you not to delete negative comments on your Facebook page but then suggest that it’s okay to ban certain fans?
Let me explain. When I said that you shouldn’t delete negative comments from your Facebook page, I was talking about comments that were actually legitimate. Look, you’re going to have customers who aren’t satisfied with your products, services, customer service, etc. And sometimes, they’re going to post on your Facebook page to rip into your company and let you know about it. I still say that in those legitimate situations you shouldn’t delete those comments. Instead, you should embrace those opportunities to solve problems for your customers.
But if that’s the case, then when is it okay to ban fans from your Facebook page?
Have you ever banned anyone from your Facebook page? Tell us about it by commenting below.
This article is written by Mickie Kennedy, founder of eReleases (http://www.ereleases.com), the online leader in affordable press release distribution. Grab three ebooks, including My Facebook Formula, a free report on Facebook and why you should be using the largest social network for your business, here: http://www.ereleases.com/insider/freebooks.html