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Below are some thoughts on employees, and the “boring” work of creating a business that succeeds with both engaged customers and employees – enjoy!

Hiring the Right Customer Service Agents to Represent Your Brand

Your customer service agents are your front line employees. These are the guys and girls who will be dealing with your customers on a daily basis…the ones who will be making first impressions that can win or lose new customers…the ones who will be responsible for talking an angry customer down and saving them from leaving.

Simply put, the customer service agents you hire are of the highest importance. The fate of your company depends on them. Use these tips to make sure you hire a staff that will help your business grow, not die.

• Hire only the best employees – Okay, I know this is an obvious statement, but let me explain. Too often, companies carelessly hire employees and try to manage them into performing to their expectations. The problem is that if you hire an F-grade employee, no amount of managing will turn him into an A-grade employee. That’s why you need to truly focus on hiring the best of the best from the beginning, and then, you don’t have to worry about managing them up to your expectations.
• Find people who are truly interested in the job – If you hire a customer service representative who is just looking for a job or has other aspirations, you’re begging for trouble. Don’t just place anyone on the front line with your customers. Choose friendly applicants who are truly interested in customer service. Make sure this really is the job they want to do, not the job they need to help them move into something else.
• Do it yourself – A lot of companies use employment agencies and headhunters to find candidates to fill open positions. Sure, this will save you time, but will it really find you the right person for the job? Probably not. The simple truth is no headhunter understands what your business needs better than you do. You understand the personality of your business and the type of customer service experience you want to create. That’s why you need to have a hands-on role in the entire hiring process.
• Make sure all expectations are clear up front – From the very beginning, candidates need to know exactly what the job entails and what your performance expectations are. This way, there are no misunderstandings. They know what you want, and they know whether or not they’re capable of delivering.
• Check those references – Too many times, employers don’t ask for references or don’t actually check references when they get them. Get on the phone. Call up those references and see what they have to say about the candidate. This little bit of research can be very helpful for determining if the applicant is really the right fit for the position.
• Be picky – Even if it takes you twice as long to find the perfect employee, I say take the extra time to do it right. Be very picky. Customer service makes or breaks companies every day. The candidate has to be perfect.
• Have a strong training program – Don’t just forget about your employees once they’ve been on the job for a while. The secret to truly remarkable customer service is to continue training your employees. Reinforcing your expectations, reviewing key concepts on a regular basis, and putting in the effort to further the knowledge and skills of your customer service staff can pay off big time.

5 Reasons Your Employees Are Killing Your Marketing Efforts

In the past, I’ve spent some time talking about the importance of training your employees to be brand ambassadors. It’s important to remember that your employees aren’t just there to fill a position at your company. They’re there to help your company grow, and not only does that mean they need to be good at their job, it also means they need to be passionate about your company and understand how to best represent the brand.

Simply put, your employees should be your best marketers. Their job performance should help you acquire and retain customers, and they should understand what role they’re playing in taking your company to the next level.

Unfortunately, this isn’t the case at most companies. Too many companies hire the wrong employees, have high turnover, and don’t give employees the tools or information they need to truly help the brand prosper.

Here are 5 common reasons employees kill a company’s marketing efforts.

1. They don’t know the company’s marketing goals – In the eBook All Employees Are Marketers, the author talks about a discussion he had with a senior manager at a shoe company. While the manager was on the technical side of things, he still didn’t know what it was that made his company different or why people should do business with them. The simple truth is everyone at your company, from the customer service agents to the accountants, needs to understand your company’s marketing goals and your brand identity. This will help them represent your brand correctly while at work and away from the office.

2. They fail to connect how their job plays into marketing – Even if an employee never sees a customer, that doesn’t mean their job doesn’t affect your marketing. Think about it. The customer will never come into contact with your product designers or manufacturers, but if they don’t do a good job, you won’t have a good product to market. Likewise, if the billing people at your company make mistakes, it could create a negative customer experience and cost you customers. Everyone has a role. Clearly define it.

3. They aren’t passionate about their job – You don’t want employees who view their job as “just a job.” When you get a bunch of people with that attitude, you won’t have employees who care about your brand, make suggestions for improving the company, or go above and beyond to do the best job every time. Find people who are passionate about your brand values and are excited to play a role in bettering your company.

4. They have no incentive for spreading the word – Employees can be a great source for referrals, but as is the case with all referral programs, you get the best results when you offer an incentive. Give employees prizes (cash or non-monetary) for each new customer they refer to you. This will help turn your employees into a team of eager marketers.

5. They don’t have access to training – Ongoing training is essential for helping your employees be the best they can be at their jobs. And the better they are at what they do, the easier it will be for your company to attract and retain customers.

Training New Team Members on the Basics of PR

As you continue to expand, you will eventually have to pick up a few eager recruits to help you grow and take over the workload. But in the hiring process your mileage may vary – you could get the next big public relations star or a complete noob who’s barely written a press release before.

Either way, you need a training technique that not only teaches new hires the ways of public relations but also can acclimate them to how your business does things. It’s not just a matter of handing them a book and telling them to go to town. Each company has their own methods and campaigns and unique ways of doing things, and if someone isn’t properly trained they may unravel all that PR progress you worked so many years to build up!

Starting From Scratch

It’s kind of strange, but someone who is brand spankin’ new to PR might actually work out better than someone who is well versed. Since your company has already established its own voice, mannerisms and campaigns, someone coming in has to learn all of them. If it’s someone who was taught to, for instance, organize an email campaign one way, learning a new way may cause problems.

However, if your new hire is largely unfamiliar with public relations, you have the opportunity to train them your way. They will be more likely to adopt your ways as the “proper” way without prior tradition getting in the way.

A completely unknowledgeable person comes with disadvantages, though, so you’ll probably go with someone who has prior experience. To recreate that experience with a more experienced worker, make them start from scratch. Let them know everything they’ve learned is useful but, well, mostly irrelevant.

Where to Start

Your PR campaign has had a long, storied history leading up to this point. It also (presumably) has a point you want it to reach in the near and far future. Telling them all this should be part of you training, as it gives them proper context.

Go over everything with them starting from the very first part of your campaign. What was the very first thing you tried? What were the failures? What did you learn from those failures? Who was involved? Knowing how everything came to be can be crucial to a new hire and lets them understand all the decisions made.

If it all possible, sketch up a “map” of future campaigns and plans. A visual aid may help new employees see where the company is headed and how to get there. At the very least it’ll give them a reference point and let them know there is a “grand plan” at works rather than people just randomly posting stuff online and sending press releases to the newspaper.

Do you have a new employee training process in place?

Handy Tips for Training a New Employee on Social Media Practices

Congratulations, it’s time to hire a new person to the team! This is always an exciting time as it signifies that you’re headed in the right direction. You’re doing enough things right and you need to hand certain tasks off to other people. 

That’s when it hits you – you have to train this new person. Hopefully they know at least the basics of how to run social media campaigns. But when it comes to specific practices, well, that’s a different game entirely.

You undoubtedly have a very specific way of doing things and any disruption in that can throw you off your game – and confuse your customers and fans. You’ll want to integrate the newbie into your best practices – at the same time, though, you want to give them the creative freedom to find their own patterns.

Develop a Style Guide

Before you begin even the first day of training, write up (or update) a social media style guide. This isn’t really a step by step guide so much as defining what your company’s “voice” is. Without this simple guide a new representative might head down the right path.

For example, if you’re a financial company, the new person may be under the impression they have to stick to a serious tone. However, your company is a little more relaxed and social on various networks. If you have a wide social media presence the new employee may not realize this and keep it solemn even when they don’t need to.

A style guide outlines all this for everyone involved. Try to keep your goals in mind: what is the ultimate aim of your social media efforts? Is it to get people talking or get customers to share content? Are you trying to build numbers or send customers from Twitter to Facebook in order to increase presence?

Slowly Decrease Monitoring

Naturally at first you’ll be pretty skeptical of everything they’re doing. Even if they’re self-professed social media experts they still need to take time to learn your ways. There will likely be little adjustments and tweaks you’ll tell them about for months.

However, the whole idea was for you to relinquish some of your responsibilities so you can do more elsewhere. Eventually you’ll want to dial down how closely you monitor your employee and let them off the hook to do the job alone.

This also comes with a degree of freedom. They’ll naturally want to play around a little bit with the various accounts. As long as they stick to the style guide you drafted, they’ll be fine! Their new voice could just be what the account needed to really take off, so you shouldn’t stifle their creativity.

Teach Them About the Worst Parts

Over time you’ve seen the highs and lows of running a social media campaign. You may want to gloss over the really rough parts of doing this but try not to shelter them. After all, if they’re going to work in social media they should be prepared for the really dirty parts.

For example, if your company is routinely on the news, you should expect a lot more visitors. When this happens, you can also expect a portion of these new visitors to act rudely. Telling the new hire about these rude people ahead of time can better prepare them for when it happens. This way they don’t have an adverse reaction or say something rude back because they felt defensive.

Leading Your Employees during a PR Crisis

When your brand is going through a PR crisis, your primary concern is probably making sure you don’t lose your customers’ trust. That’s important, no doubt about it, but there’s another group you need to make sure doesn’t lose faith in your company – your employees.

The fact is that a PR crisis can be very stressful for your employees to handle. Some may be prone to buckle under the pressure, to abandon ship, or even to attack your company because they’ve lost faith in your cause.

That’s why it’s so important that you’re a strong leader during these tough times. You can’t ignore your team. Without their support, you’ll never come out the other end of this disaster. You need everyone on board to help your company through a crisis. The more hands on deck, the better. Everyone plays a role on some level, even if they aren’t on your crisis response team.

When leading your team during a PR crisis, you need to:

• Be honest with your employees—It should go without saying, but when things get bad, it’s sometimes natural to withdraw or to conceal the worst. You absolutely cannot lie to your team. If you aren’t transparent and honest with your employees, they will find out and they will hold it against you. You may not be able to share every single detail of what’s going on, but you do need to give your employees information quickly and with honesty.
• Manage your own stress—Stress levels are high during trying times, but you have to remember that your employees are looking to you for guidance. If you’re projecting stress and negative behaviors, it will have an impact on your employees. You can’t let your stress or emotions get the best of you. You need to stay calm and be a confident, consistent leader.
• Give your employees opportunities to speak—It’s important to keep the lines of communication open during times of crisis. You need to meet with your employees and give them a chance to express their feelings, concerns, suggestions, and other feedback.
• Be organized—Managing your team through a crisis is hard. Hopefully, you already had a crisis response plan in place. Either way, it’s important that you stay organized and productive during these crazy times. This not only helps your company weather the storm, but it helps you earn the trust of your team by showing them that the situation is under control.
• Be clear about objectives—Make sure your employees understand exactly what your objectives are and what their responsibilities are during this time. Everyone needs to know their role, and you need to make sure the directions they’re getting are consistent, not contradictory.

Have you ever had to lead a team through a PR crisis? What tips would you offer? Share your thoughts by commenting below. 

Need an Idea for Your News Release? Look to Your Employees

If you’ve followed this blog, you know that I’m a firm believer in committing to a regular press release distribution strategy. I think all companies can benefit from publishing new stories on a regular basis as it increases the chances of getting media coverage and builds trust with their customers.

But when you publish press releases on a regular basis, it came be hard to keep coming up with fresh story ideas. In the past, we posted a huge list of press release topic ideas, but even with all these ideas, you may still be suffering from a case of writer’s block.

One reason you may be having difficulty coming up with an idea for your next release is that you’re only looking at your company as a whole. You’re thinking about things your company has done or problems that your products have solved. And while these are good places to look for story angles, there’s a chance that you may have exhausted all your current company stories and that you haven’t done anything relevant recently.

That’s why it pays to get to know your employees. Employees can be powerful sources for press release ideas. Each employee has a unique story, and one of your employees just might be the perfect subject for your next press release.

Here are some common ways you can feature an employee in your next release.

• Awards and certifications achieved by the employee – Let’s say you run a graphic design company and one of your employees gets nominated and wins an industry award for one of his design campaigns. This is an excellent opportunity to turn the spotlight on the employee because his success is your company’s success. Whenever an employee does something great, it reflects positively on your entire company. So, highlight your employee’s achievements whenever you have the chance.
• An employee’s involvement in charity work – Are any of your employees involved in volunteer projects after work? Do they donate their time to a certain cause? Maybe one of them is even a volunteer firefighter. Get to know your employees so you can find out these things. This could be a great opportunity to humanize your company.
• Inspirational stories of an employee’s life – Like I said earlier, every one of your employees has a unique story. They come from all sorts of backgrounds, and some may have even overcome huge challenges in their life to get to where they are today. Human interest stories can help consumers better connect with your brand as they make you look less like a company and more personal.
• Promotion of a key employee – No, you shouldn’t write a press release every time an employee gets promoted, but if the promotion is to a truly significant and high-ranking position within the company, a release may be justified.
• News of the weird involving employee – Have your employees been involved in any strange, funny news? Hopefully none of them have been threatened to get tasered by a psycho customer, but you might be able to dig up a strange story with a truly unique, attention-grabbing angle.

Do you feature your employees in your press releases?

Are your employees good marketers for your company?

This article is written by Mickie Kennedy, founder of eReleases (https://www.ereleases.com), the online leader in affordable press release distribution. Download your free copy of 7 Cheap PR Tactics for Success in Any Economy here – https://www.ereleases.com/free-offer/cheap-pr-tactics/

Make Every Day Feel Like Customer Appreciation Day

Often the “Customer Appreciation Day/Week/Month” can come across as a corny way to get people inside your store to buy more stuff. If done right, though, even if they think that’s what you’re doing, they’ll still feel like you’re not taking them for granted. They feel special whether they want to or not. 

However, wouldn’t it be nice if your favorite company did this for you all the time rather than once a year? While this seems impossible, little things can add up quickly. This way you can keep your customers and fans happy year-round even when you’re not throwing some big in-house bash to show how much you care. Even better, these efforts can sometimes come off as even more genuine.

Twitter Feeds

Imagine you’re having kind of a crummy Monday  – you spilled coffee on your favorite tie, traffic was awful, you forgot to download new episodes of your favorite podcast, and there was only one-half of a boring pancake donut at the weekly meeting. You tweet about it to vent then go about your day.

Suddenly, you get a response from your favorite coffee place – Espresso Explosion. They offer their condolences for your crummy day and give you a coupon – 50% off your next order. They call it the “Monday Blues Killer” discount. Suddenly, your day just got that much better.

These are the little touches I mean. Espresso Explosion didn’t have to go out of their way like that – you were already following them, so they didn’t really have to do much more. However, to bring you into the store, they made you feel special by actually looking at your tweets. Just watch for that fine line between being caring and… well, NSA-like.

Email Marketing and Pitching

How much do you personalize your emails in your PR pitches or email marketing campaigns? Change the name and the company at least, or just have a flat form you send off?

The more personal you make your emails, whether they’re first time “come join us” messages or the 100^th message you’ve sent to a business owner across the state, the more likely the recipient will read them. Not only that, they’ll respond better if they feel like they didn’t just get a form letter from a robot.

Right off the bat switching things up is important because again they’ll think you’re just a robot sending messages, even if you switch up the name in the email. It’s also important to do it later in the relationship as it will keep them interested in the messages they’re getting. Include stuff about their business, their life, and even their families if you get comfortable enough (“How’s Emily liking college?”).

Remembering Important Dates

You write down when you have a birthday coming up, or a doctor’s appointment, or any number of important dates. But why not also keep a running record of your fans’ important dates?

The more you get to know them the more you’ll know when they have big events coming up like a product release, a big move, or an anniversary. This way you can send them a discount or just a good word when the date rolls by.

One great way to collect this info is to ask about it on your Facebook page. Ask your fans what they have going on this month. Then during the month you can celebrate one lucky fan’s accomplishment with a freebie or something else they’ll enjoy.

Crown Your Customer King

While we all got into our chosen profession for different reasons, there’s one common thread that unites us: we all need our customers to survive! No matter what we sell or what services we offer we need people to pay attention and give us money in exchange. You can have the most brilliant idea in the world and it doesn’t mean anything if nobody notices or pays you for it.

This is why I find it so baffling when I see other companies or people have clearly put their own ideas first. There’s nothing more depressing than a seller who has clearly bought into their own hype and doesn’t care about giving anything to their customers.

As you navigate through your seller/freelance/business life, try to keep your customers in mind. In fact, you should go ahead and put them at the top of your list of importance; put a little crown next to them, for they are now the rulers of your business kingdom!

Ruling

Like most kings, sometimes customers make random and unnecessary rulings. Your options as a business owner are to do what the king decrees or stage a revolt. And sometimes a revolt is necessary if the demand is strange or harmful enough!

For the most part, though, your customer kings will make simple demands of you. Some may seem strange or far out there, but in the end they’re worth doing if you want to keep your kings happy.

For example, a customer may contact you about fixing a faulty product they received. Perfectly normal, right? Plus, it’s easy to fix; just apologize for the problem and fix the broken product or send out a new product.

But what if that customer calls and tells you they hate your website? Especially if you’ve just spent a lot of money updating it already? Now you need to make a decision whether to listen to your king or revolt. If you revolt, they may just stop visiting your site altogether. Is it worth it? Or are they right and you’re just denying it?

Pay-Off

Customers can tell when a company goes out of their way to make them #1. Even better, they’ll spread the word around to the friends and family online. Eventually, this will reach the ears of the general public.

Take companies like Amazon and Zappos. Zappos is more well-known for their great customer service, going out of their way to make their kings feel like part of the team. But Amazon is no slouch either, and have similar tales of bending over backwards to solve problems and satisfy the angry mobs.

These stories weren’t pushed out by the companies themselves (though Zappos CEO Tony Hsieh includes it in his speeches on customer service); they spread organically throughout the web via word of mouth. The customers were simply excited about something and they shared it. That excitement spread to others looking for reputable companies to become kings over, and both companies continue to grow.

Grabbing Those Elusive Customers

No matter how hard you try, they sit right over the next hill, ignoring you. You can see them, but they’re turned away and just don’t seem to notice you’re there. This is despite the huge crowd you have surrounding you, begging for your time. Those folks on the other hill aren’t swayed by numbers, though, and you feel as if they’re going further and further away.

Who are these mysterious people so nonchalant? Those elusive customers you’ve been chasing to come shop at your store, of course!

I’m not talking about that first set of customers that nets you your first sales. “Elusive” customers are the ones in that niche you’ve been chasing for months or years. They never seem to quite come around to your way of thinking, even if you manage to snag one or two of their group.

Why Won’t They Notice Me?

After you try to market to these folks for weeks and months and years, it may start to feel a little personal. If you’re marketing towards the middle-aged tennis player niche, it may feel like there’s a King or Queen Middle-Aged Tennis Player out there telling all the others to just ignore you.

But this thinking may ultimately be what’s bringing you down. You can’t see it as a personal vendetta or even that they don’t like your product. For most of the members of this niche, they just don’t see it as something they would ever buy.

For instance, say your store sells Star Wars memorabilia. Now, this isn’t something normally associated with middle aged people who enjoy tennis. As a result, they may not even think about buying something from you because they don’t know why they should.

I compare it to my mother back when the first Lord of the Rings movie came out. “Why would someone like me watch that?” she asked. It made me stop and think. Why WOULD someone like her watch it when it’s not aimed at her? But if you really think there’s gold in that particular niche, you must find an answer to that question.

Go To Where They Are

How do you figure out what would get these tennis enthusiasts to swoon over your Luke coffee mugs and Chewy figurines? Only they can tell you. And to get the real lowdown, you must go where they congregate.

You can only really know somebody by listening to them. Luckily, they’re pouring their hearts out every day somewhere on the Internet. You just have to find where!

Even a niche like the middle aged tennis players of the world have websites and chat forums they frequent. They may be a little difficult to find, but they’re there. If you’re having trouble, you could always broaden your search and poke around tennis websites; perhaps there is a “40+” section on the forum.

In any case, once you find your future customers, get to know what they like and what makes them tick. Once you do, you’re bound to find a way to market your Star Wars swag to them in a way they won’t be able to resist.

Anticipating the Worst-Case Scenario when Engaging Customers Online

Thanks to social media, companies are engaging with their customers on a deeper level than ever before. From asking for their feedback to crowdsourcing their involvement in marketing campaigns, there are so many opportunities for brands to interact with their target audience.

Make no mistake, this is a good thing. However, it’s also very dangerous.

The fact is that every time you engage with your customers online in such an open way, you risk having the whole thing backfire on you.

Several years ago, Chevy tried to engage with its customers by launching a crowdsourcing campaign in which consumers were allowed to write their own ads for the car manufacturer’s SUV, the Tahoe. Getting their audience involved and sharing their unique ideas seemed like a no-brainer to the folks at Chevy. It was supposed to generate buzz for the brand by getting people to create and share their Chevy Tahoe videos. What ensued was a disaster.

The viral marketing plan backfired when people started making videos criticizing the SUV’s awful gas mileage and its harmful impact on the environment. The most popular videos were the ones that were the most critical of the product.

But this is far from the only example of a company attempting to engage its customers online only to have it backfire.

In 2010, Gap rolled out a new logo as part of a rebranding effort. The response to the new logo was not what the company had hoped for. People hated it.

So, what did Gap do? They made a Facebook post thanking everyone for their input on the new logo and asking their customers to submit their own designs and ideas. This only made things worse as the corporation’s attempt to fix the problem by getting free design work drew ridicule from countless people all across social media.  Eventually, the company had to nix the new logo and the crowdsourcing project, issuing a statement admitting their screw-up.

I could give you plenty of other examples of companies attempting to engage their customers online only to have the whole thing blow up in their faces (McDonald’s Twitter hashtag campaign comes to mind) but you get the point – you have to be prepared for the worst-case scenario when engaging your customers online.

Getting your customers involved and soliciting their feedback are good things. But before you do so, you need to fully explore the possible outcomes of doing so. Could this backfire on you? How could people misinterpret or misuse your campaign? What damage could your brand suffer as a result? Is it worth the risk?

Always know what you’re getting into before you dive in.

7 Ways to Build a Better Client Survey

Customer surveys are a great tool to have in your small business arsenal. There aren’t many ways to find out exactly what your customers think about your company and want from you in the future outside of using a survey. However, creating the right set of questions in the perfect order can be harder than you might imagine. Your company most likely has very specific questions that they would like answered from the customer, but you can’t make the survey so rigid or complicated that no one wants to fill it out. So what can you do to make an easy to follow, yet informative survey?

1. Incentives—People are busy. They have jobs, kids, mortgages, dinner with the in-laws, and the list goes on and on. What they might not have time for is your survey. This is where a great incentive comes in handy. Offer 10% off their next service or a free upgrade if they complete the survey. A little bonus can go a long way.
2. Open-Ended Questions—It can be difficult to gauge how a customer truly feels about your company when you use a 1-5 or a 1-10 scale. Give them the opportunity to explain with an open-ended question and a text box.
3. Demographics—Set up your survey so that you can see how the answers are lining up in regards to age or location. You can also ask them how long they have been using your company and review the data between new and long-term customers.
4. Keep it Short—A customer survey does not need to be 50 questions long. In fact, it should be concise and to the point. Again, your customers are busy people and they won’t thank you for wasting their time.
5. No Leading Questions—When you are writing your questions, keep your language neutral. So instead of, “What do you think of ABC Plumbing’s new top notch website?” use “What do you think of ABC Plumbing’s website?”
6. Timing—Timing is everything and it varies from business to business. Let’s say you run a restaurant, the best time for a customer survey might be right after the meal. Either place a customer comment card at the table or include one with their bill. If you are an accountant, you might consider doing an end of the year survey for your clients.
7. Review and Edit—Take a look at the answers you have received to see if you need to make changes on the next survey. Chances are one of your questions didn’t make sense to your customers, so use this time to edit it.

A customer survey is only good if you use the data you gather. So many companies send out surveys and then never read them. Either they are too busy to take advantage of this knowledge or they just sent out the survey because they thought it was they were supposed to do. Learn from them and use the data to your company’s benefit.

Do you have any other tips for building a better customer survey? Talk to us in the comments.

Don’t “Flatten” Your Conversation with Customers

There’s a tendency to hurry through a conversation with a customer who has an issue. You want to figure out what the problem is and fix it as soon as you can so they don’t complain to their friends or stop buying from you altogether. But in your haste to make amends, you may not get their full story.

Not that trying to fix an issue quickly is a bad thing, of course. You do want to solve the problem and get the customer back to buying things from you in order to restore balance. The issue, though, is we often forget to follow up on our instincts during this period. There may be underlying issues we need to address, but we gloss over during the conversation. Small business owners tend to be “fixers,” but sometimes it’s time to just sit back and listen.

Anything Else?

There’s one phrase that can easily lead to a better, less “flat” conversation with your customers: Can I help you with anything else? This follow-up is widely used but not as effectively as it should be.

Most people aren’t going to have a follow-up question ready, even though they may have an issue they need resolved. This is where your business instincts should kick in. During the conversation, you should have picked up on some cues that something else was wrong – either a bigger problem or one related to the offending incident that shows where the real issue is.

If you don’t follow this instinct, the conversation could die before you got to the real meat of the problem. For example, your customer may complain on Facebook their product isn’t quite working right. Normally after you fix the product or replace it, that’s the end of the exchange. However, your instincts kick in and you realize this has been an ongoing issue with the customer and he’s thinking about not buying anything else. You’ve suddenly stumbled upon a deeper problem.

Use It to Expand

This continuous PR doesn’t just smooth things over with your customer, it can drastically change your company. You may learn things about the business you otherwise wouldn’t have and be all the better for it.

If the customer above was repeatedly having problems with your product and it was just a coincidence, that’s one thing. Sometimes products don’t work and accidents happen. There’s really no way around that.

However, if he’s been having problems due to no fault of his own and it’s a repeat offense, you may have suddenly learned where your company needs to focus. Maybe your product is more complicated than you thought for the average user, and needs to come with a tutorial. This is why leveraging different PR techniques is so effective – not only do you learn all about your customers, but you learn quite a bit about yourself as well.

What ways do you show your customers you appreciate them? Tell me in the comments!

This article is written by Mickie Kennedy, founder of eReleases (https://www.ereleases.com), the online leader in affordable press release distribution. Grab three free ebooks, including the Big Press Release Book and Twitter Tactics, here: https://www.ereleases.com/free-offer/big-press-release-samples-book/

Don’t Take Your Customers For Granted

When a business owner first starts out, you treasure each and every customer. Heck, each and every transaction is like a small miracle to you, as that money is like your life’s blood.

Somewhere along the way, though, something changes. It’s almost like making a New Year’s resolution to “savor my food.” It’s fine for your first couple of meals, especially if you make a point to eat better than usual. But how long can you literally savor every bite you take? Eventually you’ll come to a point where you just have to eat a sandwich on the run to a meeting, and there’s no savoring that.

There’s a big difference between not “savoring” each customer and completely taking them for granted, though. If you start to assume those people will always be around no matter what you do, you’re dangerously close to taking your client and customer base for granted.

Spend a Little Extra Time

If you suddenly realize you are in fact taking your customers for granted, it’s surprisingly easy to fix. The main point to consider is you need to just spend a little bit more time on them.

Consider the above point about savoring food. What’s the difference between eating a meal and truly savoring a meal?

Time.

The time it takes you to eat that meal is the key. If you rush through dinner, there’s no time to really appreciate the energy and care that went into it. Once you slow down and chew your food slowly you enjoy what you have in front of you. You don’t take it for granted any longer.

So the same could be said of your customers (well, except the chewing part). Slow down and take the time to really appreciate the fact they’re around and keeping you in business. Don’t rush through every transaction and support issue – really figure out what that particular customer is all about and go out of your way to make them feel like they’re the only person in your business life.

More Effort

Spending time on your customers is one thing. But you can spend all the time in the world on a customer and not really get anything done. Therefore, you should try to think of actions you can take to show your customers you really care.

For instance, you more than likely have some people you’ve regularly seen pop up over the years. These long-term shoppers and clients need some recognition for sticking with you so long. Why not send them a little pick me up with a coupon or discount code? Even better, some free schwag with their next order may do the trick.

If you really want to impress people while also giving your business some good word of mouth, create a “Customer Appreciation Month” campaign. Think of some fun ways you can show you really take time to think about who keeps you in business and it should also serve as a great way to bring in new business.

How PR Calms Customers in a Turbulent World

Just how important is public relations? To businesses it’s vital to staying relevant in a busy, fast-moving world. Most businesses would arguably go out of business without it, especially many of those that operate solely online. PR helps people become closer to the brands and businesses they frequent and makes a huge online world feel that much smaller. 

But it does much more than that. I would argue that PR helps calm a crazy, turbulent world for your customers. PR provides them an opportunity to experience the world in an organized, calm manner.

Think that’s a little too over the top? Let’s take a look and tell me if you don’t agree.

Connects a Disconnected World 

The vast majority of the world uses the web. Think about that – right now there’s a person on every single continent, in every single country, in every single city, using the web. You could literally hop online and talk to somebody in Antarctica if you tried hard enough.

While that’s exhilarating, it’s also a little terrifying. One of the first times someone described the Internet to me I remember being a little overwhelmed. “No thanks,” I said to them, “I’ll just get lost.” And it wasn’t a joke! Honestly, sometimes I still feel this way.

Your customers do as well. They like to stay in their “corners” of the web – why do you think Facebook became so popular, after all? The more you can convince them that your area is “safe,” that they can hang out there without feeling weird or alone, the better off you’ll be. With such a huge, scary world out there, your PR efforts let them know there are others that like the exact same things they do.

Organizes Information 

This isn’t even about interacting with you and your business. Again there is just so much info out there on the web that it’s hard to understand what we’re looking at sometimes. It’s strange, because when I first started using the Internet the World Wide Web wasn’t around yet – people primarily met on Bulletin Board Systems (BBS). These BBS’s would typically be a little messy and disorganized, especially compared to today, but they were still a place to come together.

Now, after decades of WWW being the norm, we have so many ways to organize the info we see every day. But at the same time, it’s just as messy as the BBS way of things. If you don’t know where to go you can easily get lost and led astray. Suddenly you’re downloading something you didn’t mean to and your screen’s gone all funny.

How does PR tie into this? In some small way you’re organizing the Internet and the world for your fans and customers. Even if it’s just for you and your company, or your industry, or maybe even the products you sell, you’re showing people how the world works. They now have a grasp on a concept they didn’t before.

In a world that many feel like it’s leaving them behind, this little bit of organization can go a long way. They’ll feel a certain connection with you if you provide this service for them. This could turn into a lifelong fan kind of situation – simply for providing them a bit of humanity in a computer based world.

It’s Important to Know Why Your Customers Love You

It’s kind of a strange question when you get down to it – “why do my customers love me so much?” It’s more than just looking a gift horse in the mouth; it can come off as self-deprecating or a little needy. But the reality behind it is you do need to know why your customers love you to help you grow your business.

It’s one thing to be appreciative of your sales, but capitalizing on that success is entirely different matter. Talking to your fans to find out what they think and would like to see with your business can separate you from your competitors. You could even say this is the basis of PR.

Why it Matters 

There are a few key elements that make your fans’ opinions so important to your business, all of which can mean big things for your company. If you’re not asking these questions you’re risking only getting half the picture when it comes to your business.

One thing this information can tell you is what aspect of your business you should focus on. What you think works about your company is practically irrelevant – the only thing that matters is what your customers like and want. If the two worlds aren’t in agreement you may have some problems.

For example, if you think your strength is great customer service but the public loves you for your amazing products, focusing on great customer service may not lead to more sales. It won’t hurt, sure; but it’s not what your customers are looking for. Perhaps you should spend more time on your products.

Another reason to find out why your customers love you is to grow the relationship between you and the public. The more you know about your customers the better you can serve them. If you realize your customers love you because of your products, for instance, you can have more meaningful conversations about what you make and the industry as a whole. This leads to deeper relationships, which can mean long-term fans as opposed to one-time customers.

How to Find Out

How do you find out what your customers like about you? Honestly, the best thing to do is ask! Whether you do so through Facebook, in person, in an email, or a focus group, just directly inquire how they discovered your business and why they stuck around.

People love to talk about themselves and you’re giving them a chance to do so. Simply by opening the channels of communication you’re inviting them in to participate with your business, which can make them feel special. This can also lead to long-time relationships with customers, as they will come to feel involved with your company and it’s success.

If you think they need some incentive to answer you, hold a contest so your customers receive something in return for filling out a poll or questionnaire. If you’re feeling particularly generous, you can give out coupons or discounts for everyone who participates. As much as people like to talk about themselves, they love to get stuff even more!

Why do you think your customers love your business? Have you ever asked them?

How to Deal with Unexpectedly Ornery Fans

Seemingly out of the blue, your fans are all over your case. You thought you were doing everything right, but for whatever reason they’ve gotten something under their skin and are looking to complain. You get the feeling if you weren’t around they would’ve convened on someone else, but there you are, trying to figure out what the problem is.

So what do you do? Since you’re not really sure what their deal is, you can’t just “fix” anything. In the end, it doesn’t particularly matter what the cause is. You have to figure out how to keep everybody happy so they’ll keep buying your stuff.

“Fixing” Things

You know that stereotypical communication problem between men and women people talk about? Where the woman has a problem and the man spends time trying to fix things rather than just listen? This could be happening with your customers.

Naturally you want to correct whatever is wrong so your customers will be happy. But if after a while nothing is working, it’s time to try something else. They may just want to be heard. There’s even a chance it doesn’t have anything to do with you or your company. Everyone could be on edge about a recent national or local tragedy and just lashing out at someone in sight.

Be the Calming Voice

This doesn’t mean you should just wait out the storm, though. You can still spend time talking to your fans even though they apparently hate your guts right now. The important thing to remember is to not get sucked into the vortex of negativity.

If you’ve ever worked customer service (or have a child) you know an argument or discussion feeds on energy. If both parties try to “out yell” each other, it typically gets out of hand. If someone in the argument keeps their cool, eventually the other person will come back down to a calmer level.

You have to be that calm voice. No matter how crazy your fans get – on social media, in email, even over the phone – you have to be the cool one in the discussion. If you get sucked into yelling or typing in caps, things will just get that much worse.

See What You Can Actually Do

Again, the ultimate cause of why they’re suddenly ornery doesn’t change the way you handle the situation. What could make a real difference to your fans is how you react. Figuring out what will put your fans on the bright side of life can do wonders in getting things back to normal.

Of course if there’s anything to apologize for, then go for it. Beyond that, though, try to figure out what you can actually do to make them happy again. Even if you don’t think you did anything wrong, the longer everyone is mad and upset the less they’re buying your products or services. The sooner you appease them, the sooner you start making money again.

Some ideas are to offer a one-time discount for the store or offer free shipping for a period of time. Also, make sure to notice if anyone has any specific demands – for example, if someone mentions your site needs to be more open with return policies, take measures to fix it – even if it has absolutely nothing to do with what they’re complaining about otherwise.

Have your fans ever freaked out on you for seemingly no reason?

Sometimes a Simple Phone Call Clears Everything Up with a Client

Occasionally you run into a problem that seems to have no solution. You try and try to figure out how to help this client or make things clearer to them over social media and email but nothing’s going right. If only there was some way you can talk to them directly! 

In this digital age we assume it’s much easier to deal with things through the computer. Often, it is, there’s no denying that, especially if you’re trying to multitask. However, once in a while simply picking up the phone and talking to somebody one-on-one is the only way to go.

Personal and Quick

Have you ever texted with a friend where to eat for dinner, only to realize forty texts in you should’ve just called them and be done with it? So many times we do things the hard way without even thinking about it. It may take a little more time when you include pleasantries, but a phone call can wrap up a confusing situation quickly.

Plus, it shows you care a little more about your clients. When all they get are emails or social media conversations it’s tough to imagine you’re primarily concerned with their well-being. Simply hearing your voice can go a long way in cementing a better relationship.

Confidential Info

No matter how secure your email is there’s always a hesitancy to send confidential information through it, especially with the threat of hackers. If you have a big client that has an NDA contract with a major movie star, you don’t want that to get out to just anybody. One hacked password and the secret is out, ruining a potential sure moneymaker for everyone.

A phone call to relay super confidential information can ensure better security as there’s less chance of a leak. You may also be able to talk about breaking details and rumors that wouldn’t be easy to convey across email.

Safety Concerns

Of course you’re not always sitting in front of your computer. You’re out on the town wheelin’ and dealin’ and otherwise living your life. If a client has an important question as you’re getting in the car to go see your kid’s final performance of Hamlet you can’t just email them back as you’re driving.

This is where a Bluetooth or other handheld option comes in handy. A quick call using this device and your client is satisfied and your kid is grateful you made it on time.

Body and Voice Cues

Part of building a client relationship is getting to know each other. Have you ever heard the customer service tip of “speak with a smile?” It’s not middle management nonsense; the trick actually works as the customer can hear that you’re smiling. It sounds strange, but it’s true.

To actually get to know your clients it helps to actually speak with them now and again. Typing “lol” isn’t the same as sharing a hearty laugh over a goofy joke you read somewhere. The next time you think about getting away with just an email to a client, try calling instead. It may improve your business in more ways than one.

How often do you call your clients rather than email?

3 Major Things Your Customers Want You to Fix

You are three little steps away from making some of the most money you’ve ever made with your store. Just three things you need to completely overhaul with your business to make everything click.

Don’t blame me – talk to your customers. They’re the ones saying it. They want to buy more of your stuff, but something’s holding them back. Fixing the following three elements of your business could make the difference between losing sales and whistling all the way to the bank.

1. Your Website

For too long your customers have put up with broken links, stretched pictures, and confusing shopping carts. They’re here to say they simply won’t put up with it one more day. It’s time to take a look at your website and fix everything that’s broken!

Check every link. Readjust and reload every warped picture. In fact, just go ahead and find new pictures, or take some new ones yourself. Go over your shopping cart procedures and test how confusing it is. You’ll be surprised at all the errors you find, and hopefully discover ways to fix them.

2. Your Customer Service

You think your customer service is up to snuff, and maybe most of the time it is. But sometimes it utterly fails, and those are the times you really need to study what goes on. Because when the going gets tough, and everyone needs help at once, the agents won’t be able to keep up.

The best way to amend your customer service is to listen to the first word in the phrase – your customers! They know what’s wrong as they’ve been through the process. Open up your ears and listen to the complaints, as there will be some good advice contained in there.

3. Your Brand

You spent what you perceived as a long time developing a brand for your company. The problem, though, is you spent all that time on the WRONG brand for your company. Currently, your mascot is a roadrunner, as you think everything about your company is speedy. But that’s not entirely the case, and your brand really should reflect your dependability more than speed. A Labrador for the mascot, perhaps?

Really take your brand seriously. It’s not just some random stuff you come up with to design your color scheme around. Your brand is what people talk about when the industry you sell within comes up. If your brand is weak, you have no identity, no public face. A strong brand that’s properly associated with your company can stir conversation and inspire people to buy from you simply because of recognition.

A Little Kindness Can Go a Really Long Way

Internet users have become accustomed to rudeness on the web. Everywhere you go someone has something snarky, callous, or just generally mean to say. The most innocent post about lovely sunflowers could be met with angry vitriol completely out of nowhere. It can hit like a ton of bricks and leave you breathless. 

However, you don’t have to perpetuate this by being nasty and rude yourself. Even if the other person is being a huge meanie-butt you can counter it with some unexpected kindness. Often this can do wonders not only for you and the person you’re talking to but everyone else on the page.

Here are some pointers to really make an act of kindness stand out.

Someone Else’s Shoes

I listen to a lot of podcasts while I’m driving or doing other menial tasks, and one of my favorites is the Nerdist series with media mogul Chris Hardwicke. Not just because of the great interviews with celebrities, but because of Chris’ outlook on how to interact with the general public. One thing he said really struck me.

Chris gets a lot of abuse about his projects, even when the material is totally free and people can just ignore it. Despite all the positive remarks, he says the negative ones really stand out in his mind. At least they did until he realized something: what that other person is going through.

He says for someone to be that angry about something ultimately trivial as a podcast episode likely means they’re going through some pretty awful stuff. Many who have been truly mean have later apologized for their actions. Chris says you never know what someone else is going through.

With that in mind, try to imagine what the super mad troll on your Facebook page is so mad about in their personal life before lashing out. A little kindness to them may just be a bright point in an otherwise awful period in their lives.

Extra Miles

Another thing that Internet users have gotten used to is companies doing what they have to do to get by. Of course it happens in the “real” world a lot too, but Internet companies can sometimes be extra lazy as they have that extra layer of anonymity.

So it’s extra special when customers and fans encounter a company that goes that extra step to make them feel special. It ensures loyalty from fans and can also lead to further business as they won’t hesitate to recommend you.

So, for example, if someone asks on Facebook or Twitter about a problem they’re having, check up on it to see if it’s a recurring issue. Or, check their history to see if they’ve had problems in the past and, if so, offer them a future discount for sticking with the company. Even a repost of something they care about (their own business, maybe, or a charity) can make their day.

Little things like that might not seem like a big deal at the time but you could truly make someone’s day. In turn, they’ll stick by you through thick and thin.

What does your company do to show your care about your customers?

This article is written by Mickie Kennedy, founder of eReleases (https://www.ereleases.com), the online leader in affordable press release distribution. Download your free copy of 7 Cheap PR Tactics for Success in Any Economy here: https://www.ereleases.com/free-offer/cheap-pr-tactics/

Boring old email – like the press release, many pundits have declared it dead…I beg to differ! It is true that other modes of communication, like texting, instant messaging, Twitter, etc., have proliferated. And it’s true that email “open rates” have declined.

But here at eReleases, email remains our primary means of communication, and likely the most important in “converting” prospective customers into new customers.  We have web chat available during office hours, and our phone is answered 24 x 7, but email communication is by far the most important way we serve many hundreds of customers each month.

I hope you enjoy the reviews below, where I cover email marketing, email customer service, and email pitching.

7 Tips on Writing the Perfect Welcome Email

The old cliché is true; you only get one chance to make a good first impression. This is as equally true online as it is in real life. Whether you are posting on social media, writing a blog post, or commenting on another thread, the impression that people get of you and your business will stick. Probably the most important example of this is the welcome email. When people sign up or subscribe, they should receive a welcome email from your business. What the emails says and its design will set the tone for what the customer should expect from you and the company. It should go without saying to avoid spelling errors, mistakes in grammar, or typing in ALL CAPS. That’s basically shouting at someone through the computer and nobody will be fond of it.

If you are struggling to pen the perfect welcome email, this article can help. Without further ado, here are 7 tips to writing the best welcome email.

1.     Personalize—Your business wants to connect with your customers and your customers want to feel connected. One of the easiest and best ways to do that is to personalize the emails to them. Having their name at the top in the greeting goes a long way in cementing a great relationship.

2.     Please and Thank You—Reminder: Your customers didn’t have to sign up for your emails; they wanted too. Be sure to thank them for trusting and supporting your business.

3.     Subject Line—The standard “Welcome to Studio 16 Salon” is ok, but it won’t be eye-catching among the hundreds of other emails they get in a day. Punch it up and write something like, “Studio 16 Insider Trading: It’s not Illegal, We Promise!”

4.     Discounts & Giveaways—As a bonus for your customers, consider offering a 10% off coupon for signing up for emails or do a free (small) product giveaway. Everyone likes free stuff.

5.     Make Sure You Aren’t Spam—Some of the email filters out there are pretty strict. To ensure that your email is reaching their inbox, ask them to add you to their address book.

6.     Words, Words, Words—When you are writing your email, limit the amount of words you use. Thank them for signing up, tell them what to expect in regard to frequency and content of future emails and add a picture. This is not the time to give them your entire business history.

7.     Preferences—As an added feature, you can ask recipients to tell you their preferences regarding email content. Use this information to tailor your future correspondence to their interests.

Lastly be sure to send the welcome email as soon as someone signs up or subscribes. Many emails programs will automate this service, so take full advantage of it. There isn’t any point in sending welcome email months after someone has joined.

Email Marketing Plus Social Media Equals Astronomical Reach

Email marketing and social media go together like peanut butter and chocolate, like peas and carrots, like…a bunch of other stuff that goes well in pairs. At least, they can if you have the right strategy, as it’s sometimes hard to figure out how to incorporate the two. 

It seems easy enough: just link your social media sites to your email marketing and send people who signed up to your email campaign links to your social media. But you can’t stop there or you’re doomed – eventually you’re going to just be “preaching to the choir” so to speak. And your audience is going to get pretty bored hearing the same messaging from you in their email accounts and on their social media sites.

To help you expand the reach of your dual campaign, here are a handful of pointers.

Call to Action 

Getting people to do anything on the web is often extremely difficult. Unless you specifically tell them to “go do so and so” they won’t even consider it. Even then you may have noticed many users just don’t “have the time” to click a link or watch a video. This is why the call to action is so important.

It’s not just giving instructions. A call to action should give the public some incentive for doing what you say. For example, if you say “Sign up for my email newsletter through Twitter!” or “Share this email marketing list on Facebook!” you should also include a little bait for anyone who reads it. An online coupon, maybe, or a free sample of something is more likely to get people motivated to check it out.

Post Newsletters Elsewhere 

After your emails have gone out to your subscribers (so they get the exclusive look first), post your newsletter around the web for extra coverage. Your blog is one example, but don’t just restrict it there – try pinning it on Pinterest, for example, or sharing snippets of it on Twitter.

You can even turn parts of the newsletter into guest blog posts to send out to your partner sites. Make sure to include a link back to your newsletter on your blog so they can read more and then sign up for even more wisdom.

Embed Signup 

Don’t make anyone go to your website to sign up for the email newsletter. If they’re already on Facebook, they most likely won’t take the time to truly check out your site (see above). The fewer steps it takes for them to do anything the more likely it is they’ll do it.

Facebook lets you build a page on your profile for an Email Signup, so take advantage of it. Try to make it as simple as possible like Crocs does – just enter an email address and you’re done, on to play Candy Crush or whatever. Also take note of the coupon code they offer for signing up!

Accentuate the Social Networks Through Email 

If you’re just including links to your social media sites in your emails without drawing attention to them, you’re probably not getting the best conversion possible. People could read the email and totally skip over the Facebook link or even make a note of it only to forget about it and delete the email.

One way to point out your social media sites exist is to send an entirely separate email that highlights your social media presence. Don’t be spammy, of course, and make sure to give them a reason for bothering them. For example, you could say “You’re only getting half the story! Join us on Twitter at @SoandsoTwitterAccount.”

Fighting the Email Marketing Blues

Nothing’s harder than getting motivated when you’ve got the blues. And I don’t just mean run of the mill, average day to day type of blues – I’m talking about the email marketing blues! When an email marketing campaign is the center of your attack and it’s just not working, them’s the pits.

But there are a few cures for the blues, and they don’t involve taking a pill or drinking orange juice. These cures can work for the run of the mill blues and they can also work for your email marketing blues, so pick up your six-string and let’s go to work.

Switch It Up

Once you get the blues, you feel like you’re constantly stuck in a rut. That’s why one of the most important things you can do is to switch things up. When you get stuck in that rut, step your way out of it by finding an alternative way of doing things.

If your email marketing isn’t catching on, one or more things are wrong with it. Don’t just bang your head on the desk until it either works or you get a dent in your forehead. Instead, sit back and think of what you could change.

For instance, all that could be wrong is your subject line. Your recipients take one look at that email, laugh, and delete it. Reword it, check your spelling (you possibly missed an editing error), and try again. Get some fresh eyes on your subject line, too. Something like “Red Hot Toy Sale!” may seem perfectly innocuous to you as you try to sell children’s toys at holiday time, but might set off a red flag in your subscribers’ minds – one totally unrelated to children and the holidays.

It could also be your email list – you’re emailing the wrong people! Though it’s illegal to email people who haven’t opted in to your list, that doesn’t mean you can’t more effectively build that list and manage the subscribers you already have.  Segment your list by demographic and test different sale and promotions. Or split test two emails – send one email to half of your list and another slightly different email to the other half, and test which one gets the most opens and click throughs.

Find a Jamming Partner

Another cure for the blues is to find someone to share it with. Misery loves company, and little is more miserable than never getting any emails back, not even an angry “STOP SENDING ME EMAILS.” So share that misery with someone who cares.

More importantly, share it with someone who might be able to help you bounce ideas around! Plenty of marketing/PR pros have been in the same boat as you. So why take advantage of that collective database of knowledge to pull yourself out of the email gutter?

Also, call up a few really creative friends or colleagues to come to your aid. They may be able to think of a truly radical idea that totally rejuvenates your tired campaign, one that you never would’ve dreamt up in a million years. This fresh approach could even lead to bigger things down the road for your entire business.

5 Tips on Writing a Great Email Newsletter

Have you ever received a newsletter from a company and wondered who they were writing to? Many companies send them out willy nilly without regard for the audience, their knowledge level, or their interests. These useless newsletters then get put in the spam folder or the recipient will unsubscribe from your list. Neither one of these situations is desirable after you and your employees have spent time building up your company and your contact list.

How can you make your newsletter stand apart though? What is the best way to reach your audience and keep them engaged? Let’s go through these 5 tips to get you started.

1.     The Topic—A great topic is crucial. Of course, you want to keep customers updated regarding your services and products, but you always want to give them information they can use. Choose a topic that will answer frequently asked questions or solves a problem. Or write about something that they can apply to their life. A key component of this is choosing a topic that won’t become outdated and irrelevant over time. Try to pick subjects where the information will (almost) always be useful.

2.     Uniquely You—Newsletters have a tendency to look the same and feature the same content, but not yours. Choose a fresh design and write your own original content to stand out from the pack. Your customers will thank you for not cluttering their inbox with the same old stuff.

3.     Proofread—Remember to proofread and then go back and proofread again. Better yet, have a fresh pair of eyes take a look at what you’ve written. It is surprising at how many mistakes are overlooked when you’ve been staring at the computer screen for hours.

4.     Break It Up—Long blocks of text bore your customer just as much as they bore you. It’s reminiscent of studying textbooks and not a good look for a newsletter. Use bullet points, bold text, subheadings and textboxes to break up the words on the screen.

5.     Regularity—One of the surest ways to build a loyal readership is to send out regular newsletters. Set a date on the calendar and give yourself enough time in your work week to get them done. The regularity will encourage new subscribers and keep your current subscribers eagerly awaiting the next release.

Another thing you might consider doing is surveying your audience. Find out what they’d like to know more about and tailor your newsletters to their interests. Remember that a newsletter is not just a time to advertise. You are building a relationship with your readers and you want to give them valuable information that they can use.

As a way to encourage participation, offer a discount or giveaway for signing up or as a prize for answering a question correctly. It could be something as simple as a 20% discount on a future service or a free product in the mail.

4 Reasons Your Email Pitch Failed

There’s nothing worse than spending a ton of hours on something and seeing all your hard work go down the drain. It’s especially disheartening when you have what you think is a brilliant email PR campaign only to get virtually no response to it at all. You may think you’ve completely failed, but often it’s actually just one or two things that didn’t quite go as planned.

Before you fix up your email campaign to try again, check out the following 4 gaffes you could have made in your previous attempt. Amending them for the future may just save all your woes. 

1. Not Very Personalized

Email campaigns often fall into the problem of feeling “mass produced.” You’ve no doubt gotten some of these emails yourself – you can tell right off the bat it was a mass email but with your name stuck in there somewhere. It just doesn’t have the feeling it’s coming from a real human being, which is particularly problematic if you’re a small business who depends on that.

So make sure you personalize each email. Yes, it takes more time, but the results will be worth it. For example, if you’re emailing bloggers, include something in your email about a post of theirs you read. This way they’ll get the feeling you really know who they are which makes it more likely they’ll pay attention to your email. 

2. It Looks Spammy

Unless the recipient signed up for your email (or even if they did) there’s a distinct chance they’ll think it’s spam. Put yourself in their shoes: you’re bebopping along doing your blogging or what have you and an email pops up that says “HUGE OPPORTUNITY FOR YOUR BLOG” in the headline. Would you open it?

Reduce the chance for deletion by making everything as reader friendly as possible. Pick a headline that doesn’t come off as creepy or too vague. Clean up your text so it’s not riddled with clichés or promises you can’t keep. Also, if anything at all is in all caps, get rid of it! 

3. You Forgot About Smartphones

Woe is the PR pro who forgets about the smartphone users who will read their emails…or better yet, will not read them as the formatting is too weird! Checking email on your phone or tablet is quickly becoming the norm. These days over 60% of all emails are opened on a smartphone or mobile device like an iPad or tablet and that number continues to go up all the time.

Make sure your images, videos, and wacky text fonts all work on as many platforms as possible. If a picture is squashing everything too much on your smartphone it will most likely ruin the experience for others as well. Fix it or pay the consequences when the email is just ignored. 

4. Not Being Clear Why It’s Important

Why should your recipients care about this email? You can’t just assume they’ll love it because it’s from you. Most of these people you’re emailing likely have no clue who you are. They don’t care if you have a “crazy amazing deal around the corner.” You have to prove to them what you’re saying is true or they’ll delete your email with a quickness.

Be up front with what you’re promising. If you’re looking for a blog exchange, don’t beat around the bush or promise ridiculous stuff like tens of millions of views. Just say you think it would be mutually beneficial and come out and ask. Give realistic expectations and numbers and they’ll give you the time of day.

How One Word Can Change an Entire Email Campaign

So much care goes into writing an email campaign that you can sometimes get “stuck” on the exact wording of parts of it. It’s almost like a weird form of writer’s block that affects you finalizing your email rather than writing it in the first place.

Likely you realize that sometimes it’s just one word that can completely change your entire campaign. Knowing this fact can sometimes totally paralyze you into never sending the email even though you’ve gone over it two dozen times.

I can’t tell you how many times I’ve drafted up an email only to change one word before I sent it and realize the whole thing was wrong. At these times you have to make a decision whether to push through or start from scratch.

Connotation

One important aspect of an email campaign is tone and feeling – you want to convey a certain “air” about your company when sending emails (or any message). For example, if your company is a financial institution, you may not want to come off as jokey or silly in your email. Similarly, an email campaign from a toy company probably doesn’t want to be overly serious.

Can one word totally change that? Sometimes it can. For instance you could be editing your email and change “bank” to “institution.” This makes you look at the rest of the email – is the rest of the email that informal? Should you make it more formal by changing up the wording?

This could then make you look at past email campaigns – were they formal enough? Have your email campaigns made customers feel like you aren’t taking their money seriously enough? This is how one word can change everything; it makes you take a look at everything you’ve done in the past.

Repetition

Sometimes we get stuck on a word and it just won’t go away. You’ve fallen in love with the word “institution” for your financial company’s email campaign and made sure to put it everywhere. You think it makes the emails that much more believable and consistent.

However, that’s only true to a point. Repeated words can make your campaigns boring and unimaginative, so much so that even your biggest fans will stop reading them. Even if your information is useful and creative, repeated language can make it all seem like yesterday’s breakfast!

Usually it’s a good idea to limit repetition of less common words to three, maybe four times per email depending on length. This goes for even your most important buzzwords.

The Message

Similar to connotation, sometimes one word can go completely against your message. If you’re not careful, you could completely undo everything you’ve accomplished up to that point.

Imagine you represent a company that prides itself on “family values.” One day you send out an email campaign that has a cussword in it, just sitting there in the middle like a festering boil. Everyone is going to see it and you know it’s going to turn your readers off, yet you hit “send” anyway.

It may not be that drastic, but one word can derail your entire PR campaign in no time flat. Try to approach all your writing like this – how does each individual word affect what I’m trying to say? Does it represent my brand as a whole? I guarantee it’ll increase the quality of your writing.

The Biggest Challenges to Getting Your Email Pitches Opened

You want to turn your press releases into great news articles on sites that will get you plenty of attention. We know that crafting a great press release is the first step—but then what? You face some big challenges to even get those pitch emails opened up, much less have your press releases read.

The key is to recognize those challenges and overcome them. So let’s get started recognizing!

1. You Have Lots of Competition.

The biggest challenge you have is all the competition. Email boxes of normal people are already clogged with junk mail. Now imagine a reporter’s, with all the PR reps trying to get their stories covered. I guarantee you it’s overwhelming. That said, you have to find a way to get your message to pop out from the others. Which brings me to my next point…

2. Making Sure They Know Who You Are.

The old saying, “It’s all who you know,” holds a lot of truth. It’s really hard for someone without connections to get much traction out of their story, much less get a reporter or blogger to open their email. Sure you might be able to land your story in small local papers, but getting in with the big fish is harder than you might think.

So how do you get the edge? Well, you network. Luckily, with social media sites like LinkedIn and Twitter this is easier than ever. Here are some steps that can get you linked up:

• Find your targets and follow them on social media.
• Share their content with your followers.
• Comment on some of their updates. Don’t be annoying about it!
• After a while, reach out to them. Not necessarily for a favor, but just in an effort to converse.
• Repeat all of the above steps.
• Now pitch.

Have you become best friends? Probably not. In fact, maybe they still don’t know you at all. But at least your name will look familiar, which may increase the odds of them opening your pitch.

3. The ISPs May Regard Your Emails as Spam.

If your emails continually get ignored, your problems may snowball into something bigger than you ever imagined. There are many people that believe that the more your emails go ignored, the bigger the chance that ISPs will begin looking at you as a spammer. In other words, if you keep sending email pitches that don’t get opened, you may find certain ISPs will start delivering them straight to the junk mail box.

Once that happens, you’re essentially blackballed and will have to find a new avenue altogether for delivering your pitches.

4. Matching Your Pitch with the Right People.

Sometimes the problem has nothing to do with how you go about writing your pitch. And sometimes the ISPs aren’t the problem either. You see, sometimes you have lost the battle before you even click send. Why? Because you’re sending the pitch to the wrong person.

No, I don’t mean you typed their email address incorrectly (although that does happen…but I’m assuming you are more careful than that…I hope). What I mean is that sometimes figuring out the right people to send you pitch to can be tricky. If you don’t pick the correct targets, you’re wasting your time.

That said, you have to study up a bit and find the publications, reporters, and blogs that best fit your topic. The more highly specialized the better, as it will yield more targeted traffic in the end.

Remember, if you send your pitch to someone for whom it is not relevant, you’re wasting everyone’s time and getting on people’s nerves.

Are Your Email Pitches Getting Flagged as SPAM?

Email can be a great avenue for delivering pitches and getting coverage for your news and events. However, it has to be done correctly. Failing to do things right could cause your emails to end up in SPAM boxes everywhere. Which means you’re just wasting your time and hurting your brand. How can you fix it?

Spend More Time Building Relationships

The number one way you can make sure an email makes it through is by first building a relationship with the recipient. Talk to them on Twitter. Meet them in real person. Comment on their blog. That way, when they get your email, it won’t be completely unsolicited. This reduces the chance that they flag it, which could get more of your emails automatically sent to the SPAM box in the future.

And on a side note, such relationship building will make it more likely that you’ll receive coverage for your pitch in the end. In other words, an unsolicited pitch is much less likely to be accepted.

Skip the Fancy Images and Large Attachments

If you are worried about getting through to the inbox, go text only. When you’re pitching someone, there’s no need to get fancy. They don’t have time to wait for your images to load and they sure don’t have time to download large files. In fact, both will make your emails feel like SPAM even if they aren’t flagged. A better solution is to include a link to your online news room where these images may be.

Really Think Through Your Title

We all know that the idea of a title is to hook the reader so they’ll want to know more information and read the actual email. But you really have to be careful with the technique you employ to get them to open the message. There are far too many marketers out there who write headlines that are completely bogus just to get people to click. The results are:

• The readers feel cheated when they click and find out that the title was deceptive.
• Your messages end up getting flagged as SPAM.

How can you avoid this? Well, take some time figuring out how to craft a convincing subject that is legit. The best way is to focus on the news itself. No lies. No skating around the truth. Just like your press release needs to deliver the gist in the first line, so should your email’s title.

Also, you need to avoid SPAM trigger words in your titles. These are words that email services often see as SPAM indicators. Will they automatically get you flagged? No. But it definitely increases the chances. Here’s a great list of words and phrases to avoid sorted by category. Some of them you obviously won’t be using, like “dig up dirt on your friends” or “meet singles.” But if you look under employment or financial, you might run into some key terms you could possibly use in your pitch title.

Email Individually

I would think this would go without saying, but you might be looking for ways to cut corners. However, let me assure you that sending out a mass pitch is a terrible idea. Let’s look at some reasons why:

• They can tell. No matter how crafty you are with your mass pitch, it’s still going to look like a mass pitch. And what reporter has time for mass emails? They will know. They will delete.
• A mass email is way more likely to get flagged. Mass emails are more likely to be SPAM than individual emails. So email providers are more likely to flag them and put them in SPAM boxes.
• Your press release is already your mass pitch, so to speak. It’s the one document you have crafted to hit a broad audience. That said, the email you send to deliver that press release should be personalized. Make the person feel like you are giving them an exclusive.

How are you using email in your business? Let me know in the replies!

This article is written by Mickie Kennedy, founder of eReleases (https://www.ereleases.com), the online leader in affordable press release distribution. Download your free copy of 8 Shocking Secrets Press Release Distribution Firms Don’t Want You to Know here: https://www.ereleases.com/free-offer/secrets-pr-firms-dont-want-you-to-know/

In this modern world where change seems to be ever-accelerating, it is very easy to be distracted by some new PR technique or fad. While it’s vital to keep up with the times, don’t allow yourself to be overly distracted by any practice that is not backed up by common sense communication principles.  Below is some timeless PR advice that meets that standard:

Everything I Know about PR, I Learned in Kindergarten

Trying to stay on top of changes and techniques in the world of public relations can be trying. When you stop and think about it, however, you probably learned everything you need to know even before you hit first grade.

Be Honest

This is a lesson that sometimes comes back to bite PR pros when they’re not paying attention. Remembering not to lie or even stretch the truth, even a little, can help maintain your reputation and career in the industry.

Consider what happened to the team over at BP during the Gulf Oil Spill crisis. Not only did practically everything they attempted fail, the entire company has become a laughingstock. Do you think attempting to mislead the public as to what was really going on gave them a better shot at their next job interview?

Say You’re Sorry

If you knocked a classmate over during recess, the teacher made you apologize. Not only that, she explained why it was important: you have to take others’ feelings into consideration when something bad happens, even if it doesn’t happen to you.

How much do we forget this when a crisis happens to our company or business? Every time a scandal breaks out concerning Facebook, there’s never any formal apology or explanation from Zuckerberg and team. Just excuses and misdirection.

Accept responsibility for your actions. Most issues are forgivable if approached quickly and directly. The public will forgive and forget.

Use Your Imagination

Don’t always just stick to what you’re used to. If it’s not working, get creative! When you were in Kindergarten, didn’t the teacher always tell you to figure out a problem to try and approach it from a different angle?

If your current campaign is slouching, then figure out what does work instead of attacking the same way repeatedly. Hold a powwow with your team and try and come up with the most ridiculous ideas you can. You never know which one might end up working!

Be Quiet and Listen

There was always that one kid in class who did nothing but blab constantly. They were always getting their little stars taken away due to their flapping lips. Eventually, they finally learned to be quiet once in a while and listen to what other people were saying instead of going on constantly about themselves.

Be a Friend to Others

Sharing is important. While crayons won’t cut it at this level, you can certain turn a journalist on to a trend you’ve noticed or a possible story idea. You can also praise him or her for something they’ve recently written.  At its root, PR works because of connections and relationships. The more you foster these types of relationships, the more successful you will be when you pitch.

We need to remember these basic lessons in our industry. If public relations is all about the public (and, well, it is), part of our job is to shut up and revisit the basics once in a while. We think we know exactly what our customers want, but sometimes, we’re wrong. If we would shut our flapping lips and open our ears, we might learn something new!

7 Tips for a Better Pitch

Successful PR people know that pitching is a science. If you want reporters to give you the time of day, you have to know the best tactics for grabbing their attention and selling them on your story.

Here are 7 simple tips you can put to use today to improve your pitches.

1. Make it personal – If you want to capture the reporter’s attention, you need to go beyond simply copying and pasting your press release into an email. You need to personalize your pitch. Address the reporter by name, and show them you’ve read their past articles and admire their work. Even better, find a way to connect your story with their past work to show how perfect a fit it is for their publication.

2. Keep it brief – Reporters receive hundreds of pitches each week. Going through them all is time consuming, meaning you need to simplify your pitch as much as possible. Keep it short and to the point, and make sure the essence of your message comes across within just seconds. If possible, find a way to capture what your story is about in a single sentence.

3. Don’t send press releases as attachments – Sending your press release exclusively as an attachment is a bad idea for a few reasons. First, the file may not be compatible with the reporter’s word processor. Second, opening an attachment just takes too much time. And third, attachments could cause your email to get flagged as spam, leading to a low delivery rate. Instead, copy and paste the text of your press release into the body of the email.

4. Email at the right time of day – Knowing when to email is just as important as knowing what to email. Remember, reporters are constantly up against deadlines. That’s why it’s a good idea to send your email over early in the morning before the rush to meet the deadline hits. Of course, every reporter has his or her own preferences, so it’s always helpful to find out what their “best time” to be reached is.

5. Write an irresistible subject line – Your subject line is important for two main reasons: 1) It’s essential for grabbing the reporter’s attention and getting them to open your email and 2) It’s responsible for making certain your email doesn’t get flagged as spam. As it relates to the first point, you need to write compelling subject lines that don’t sound like advertisements or generic, boring stories. Write subject lines that you could see as headlines in the reporter’s publication.

To make sure your email doesn’t get flagged as spam, avoid excessive punctuation and USING ALL CAPS AS THIS LOOKS SPAMMY!!!

6. Link your pitch to a current event – Tying your story to a current event or an industry trend can make it much more appealing to reporters. This adds an extra newsworthy element to your story, increasing the odds it gets picked up.

7. Be prepared to answer questions – This seems like a no-brainer, but you’d be surprised just how many times PR people aren’t properly prepared to field questions. Make sure you’re confident in the material before you initiate contact. Think of questions reporters might ask, and be prepared to give clear, concise answers.

Tips for Organizing Your Public Relations Strategy Online

As a reporter, I had a recurring nightmare that I was on deadline and working on a huge story, frantically trying to find the public relations person for the company I was writing about. I looked high and low on the company’s web site and could only locate the company’s main office number. I dug up old press releases online, but there was no public relations contact listed. This nightmare has been reality more than once for me.  These are some simple tips that can help companies not only utilize the web effectively, but also help garner some easy publicity.

1. Corporate Contact Information

It doesn’t matter if you’re Microsoft or if you’re Joe’s Lamp Emporium: Every company’s web site should have a public relations page that details corporate contact information. The page should include a mailing address, phone number, and email address. Retail outfits should always include directions, for both drivers and customers using mass transit, to locations. If you have more than one store or facility, include information for each location.

2. Background Information

Consumers and members of the media like to know who they are doing business with. Including a company history, whether it be a biography of your business or a timeline of important events, is useful. For small businesses, it’s always nice to know who started the company and why. Personalize your business by putting information about your founder or head honcho online. You’d be surprised at the publicity when word gets around that a University of Wisconsin graduate has opened a boutique in Atlanta. Give consumers and members of the media every reason to identify with your company and the personalities behind it.

3. The Public Relations Page

It is imperative that journalists have the contact information for your company’s public relations department. The public relations page should include names, phone numbers, and email addresses for all of your public relations contacts — even that happens to be you, the owner. Some companies have numerous public relations contacts who serve various purposes. Let it be known that if someone is seeking information on corporate issues they should contact Jane Doe. But if someone is seeking information about community issues they should contact John Doe (no relation to Jane, just a happy coincidence). This page should include links to any press releases your company has put out. Make sure to keep it updated. I’ve been to web sites that are wildly out-of-date and there is no excuse for that. Be sure to include recent press clippings and if you’re a small business, considering mentioning what media outlets have given you a little recent (and positive) publicity.

4. More on the Public Relations Page

Are you a member of your local Chamber of Commerce? A member of a regional tech organization or a lobbying group? Let the media know. If JunkTech’s web site tells me that the company is a member of the Greater Kenosha Regional Technological Society, I’m more likely to contact JunkTech and give them some publicity instead of waiting to make contacts with the Society itself. Promoting your alliances will pay off. Also be sure to include information about any charities that you work with or any events that you sponsor.

5. Be Clear

I am by no means a technology expert, but I do cover the technology sector. Sometimes I’ll be researching a company and after an hour I still don’t understand what they do. There’s nothing wrong with giving a layman’s explanation of what products or services your company offers. Someone may need your services but not understand how to tell someone what they’re looking for. Catchphrases, technical jargon, and buzz words went out with the dotcom bubble. Be simple, be clear. Tell the customer and the media what your company does.

The public relations information you provide online has two linked purposes when it comes to the media: Give journalists access to information they need and give them the information that may lead them to write about your company. The more information, the better. And the more information, the more likely it is you’ll get the good publicity you crave.

Six Ways to Extend Your Public Relations Budget

Improving your public relations strategy doesn’t have to be a time- or money-consuming affair. Taking on some easy tasks and implementing some simple ideas can lead directly to generating good publicity and improving your existing public relations efforts. Here are six tips to get the most out of your public relations budget.

1. Keep Your Press List Updated

Although I haven’t been a working journalist in several years, I still receive plenty of email pitches from public relations professionals. If I’m still on a press list, how accurate is the rest of that list? Various services offer access to continually updated media databases, and if you’re looking for a cheaper alternative, interns will surely love updating a press list by hand.

2. Join a Professional Networking Site

I have a hard enough time managing my social relationships, so I’ve stayed away from professional networking services. Recently, however, I’ve found myself on LinkedIn.com— one of many professional networking services — reconnecting with old business contacts, as well as old high school classmates who have moved onto jobs in my industry. Interestingly, I’ve seen a number of journalists using the service to solicit interview subjects and sources, including a reporter who does tech stories for the local NBC affiliate in New York City and a freelancer working on an article for Entrepreneur. I love these type of “low-hanging fruit” opportunities.

3. Tap Your Co-Workers for Public Relations Ideas

Being the only member of my company’s public relations “department” often means that I’m left to formulate and implement all public relations strategies. This is not an easy task, especially considering that public relations is one of my peripheral duties. My company’s principals offer up public relations ideas on occasion, however, and they have some very good instincts. Recently, I asked all of my co-workers to help out with some public relations ideas and to offer up some of their own. I was pleased with the response, and I was gratified to learn that everyone, from the salespeople to the tech guys, had some understanding of public relations. Interestingly, the best new public relations idea came from our part-time customer service representative. We’re working on putting it into action now.

4. Collaborate With Your Customers

Many of my company’s clients are hedge funds, which means they are prohibited from marketing. This makes it difficult to attract investors, particularly for new hedge funds. Knowing this, I recently contacted some of our clients to see if they would be interested in extending their public relations opportunities. The pitch was that these hedge funds could get some publicity in exchange for publicly acknowledging that they use our product. I’ve received some positive responses and some disinterested responses. (Hedge funds are notoriously press-shy. ) But I’ve also yet to receive any negative responses. My business may not be the best to implement this strategy, but there are plenty of opportunities where companies can work with their customers to engineer good publicity for both sides.

5. Clean Up Your Online Press Area

I’m still constantly amazed at the poorly managed online press areas that seem to satisfy many companies. A poorly constructed online press area will turn off many journalists, especially if finding contact information is difficult. My company is in the process of overhauling its web properties, and we’re working on improving is our online press area. Remember to include background information on your company and key executives, so that lazy journalists can grab boilerplate copy.

6. Hire Interns

Students are always on the prowl for internships. Interns can help you with tasks such as building media lists, but they can also infuse fresh perspectives and ideas into your company and public relations campaigns. And a good intern can eventually turn into a good employee. Please, if you hire interns, make sure that the experience is worth their time as well as yours. Interns are there to learn and they should be treated with respect and encouraged to ask questions.

Guerrilla PR for Powerfully Publicized Small Businesses

Ever call up one of the big PR firms and ask them to represent you only to back away slowly when the rate quote arrived? That’s because mega-giant PR firms are almost prohibitively expensive for the little guy. But guess what? They’re also almost always unnecessary.  In this day and age, any small company, no matter what their industry, can take their PR into their own hands, and you can, too.

Here’s how you can conduct your company’s PR campaign for free or nearly free on the web and in the streets:

1.)   Establish Your Expertise in Unexpected Places – Sign up for free accounts on social media, create an account at niche discussion forms, or post a blog.  And when you get set up, don’t simply advertise your services. Interact with followers, find and answer questions about your area of expertise, share useful information you’ve found around the Internet, and hold passionate discussions with customers and potential customers. Your expertise will shine through, yours will become a familiar voice, and you will be remembered the next time someone needs a company like yours.

2.)   Sign up to Help a Reporter Out – Peter Shankman’s mailing list arrives in your inbox three times daily filled with requests from hopeful reporter for sources just like you.  Subscribe and answer every query that fits your area of expertise. Who knows? You just might end up in the New York Times.

3.)   Explore Your Own Jungle – Or, in this case, head out into your own neighborhood. Just like charity, publicity begins at home. A story that wouldn’t have a chance on the national news just might be a perfect fit for the local paper. And don’t forget local promotions. Sponsor a local event, raffle or contest and watch your good name become a household name in your community.

4.)   Team Up with Big Names – Does a magazine or blog dominate your field? Pitch a story or guest post. Your name linked with theirs gives you instant credibility. Hot new foodie boutique opening up down the street? Make sure they’re selling your locally produced hot sauce during the grand opening when reporters are sure to sniff around.

5.)   Plan a Publicity Stunt – Because of misuse, publicity stunts get a bad name, with many people confusing straightforward publicity stunts with “hoaxes” designed to pull the wool over the eyes of the public. But it helps to remember that old-fashioned publicity stunts might have consisted of something as silly as the town mayor volunteering to sit in a dunking booth. The “stunt” attracted attention simply for the novelty of getting to soak the mayor in water, and proceeds usually went to charity or the town coffers. For your own publicity stunt, you might create a wacky commercial and post it on YouTube, or put together a local scavenger hunt through your town to prove to the public that your apartment locator service can find all the hidden gems.

These are just a few of the cheap or free guerrilla tactics you can apply to your own PR. The more creative and tenacious you are, the better your return. Don’t be a name in a mega-giant PR firm’s portfolio. Be a tenacious, creative guerrilla PR pro.

Are You Getting the Maximum Mileage from Your Press Releases?

You spend a lot of time, energy, and maybe even money writing and distributing your press releases. It seems like kind of a shame (and a waste) to spend so many resources writing a press release only for you to send it out and forget all about it. Surely, you should be getting more from all your hard work, right?

Don’t let a good press release die a quick death. You can put your press releases to work for you and get more mileage out of them by repurposing them in a number of different ways.

Here are just a few of the simple things you can do to get more use from your press releases:

• Rewrite them with a fresh angle—Sometimes, you have all the pieces for a good story right in your lap but you just have to tinker with how you arrange the pieces and present them. You should always be experimenting with different angles for your press releases, and you should be writing different versions of your press releases for different audiences.
• Spin them into blog posts—Turn your blog into a news source for your customers and the media. Don’t just rely on press release distribution to get your news out. You can blog about it, too. Now, I don’t recommended just publishing your press releases on your blog as-is. Blogs tend to be more informal and conversational in nature, so rewrite that press release in a way that makes sense for the blogging medium.
• Share them in your newsletters—If you have an email list that you send newsletters to, you should be turning your press releases into articles for your newsletter. You can either provide your newsletter readers with a basic summary of your press releases or spin them into unique articles aimed at that audience.
• Publish them in your newsroom—I once said that “if you’re serious about getting media coverage for your company, one of the first things you should do is build a newsroom on your website.” I still stand by that statement. Your newsroom is a section on your website that has the specific purpose of acting as a resource for reporters who are covering your company. And one of the most important things to include in your online newsroom is your press releases.
• Turn them into infographics—If your press releases share a lot of statistics or original findings, extract that information and share it in an infographic. Infographics have become very popular, in part because they allow you to share complex information in compelling, effective visual format.

3 Emails You Should Be Sending Right Now

Are you ignoring your email marketing campaigns? It’s time to cut that out and fire your keyboards back up. To get you started, here are three emails you should be sending out on a regular basis. They will help you establish authority, show you care, and generally just wow all your customers so they can’t wait to come back for more. 

1. Quick Tips 

One way many PR and marketing people use email campaigns is to build authority. The more information and unique perspectives you offer to your customers, the more they’ll grow to trust what you say. When this happens, they’re more likely to not only listen to you but to recommend you to others.

Small tips that your customers can read quickly and move on with are a great way to build this authority. If you make them digestible enough it also gives them ample opportunity to share the tips with others on social media or through email.

Just make sure the tips make sense for your customers. Even need be you can tailor individual emails or even in groups – for example, if you have a group of suburban moms and a group of punk rock teenagers as customers, send one email full of tips for after-school activities and another on how to clean leather jackets. 

2. Follow-Ups

You like to think everything was smooth sailing after your customer bought your item, but that’s of course not always the case. While you undoubtedly have gone over all your products with a fine-toothed comb (including the comb itself), it’s still a good idea to make sure everything came out ok.

For one, the customer may be having a problem you never expected. The longer they go not actually using your product and instead going insane while cursing your name, the more likely they’re not going to come back for more. Head this off at the pass.

Another reason to follow-up is you can send them to your social media sites for more info. Let them know that’s where they’ll get the most up-to-date news on product updates and other company news. This helps gear these profiles toward netting even more sales. 

3. Build Relationship/Improve Service

Everybody likes a company that’s interested in maintaining a sense of pride when it comes to their level of service. So if you’re taking an active interest in how smoothly your business runs, customers will notice.

Send them an occasional note to see if there’s anything you can do for them. To really improve service, send out a survey and find out what area of your business you can fix for them. Make sure to also ask what the high points are so you know what areas to focus on.

This also builds a relationship between you and the customer. They know you’re there for them when they need you – and then some! This goes well with authority building as well, as you’ll appear to have total control of all aspects of your company.

Persistence: The Key to PR Success

I can’t tell you how many times over the years I’ve heard people say that press releases don’t work. They say that they gave it a try once and didn’t get any results. Once. They send out one press release, don’t get any bites, and write it off as an outdated, ineffective tactic.

I also have had my fair share of new clients and prospects who want to know what they can expect from their first press release. In their minds, they expect that a single press release will launch their company into the awareness of the mainstream and send profits through the roof. And when that doesn’t happen, they wonder why.

Chances are, a single press release isn’t going to do all that much for you. That’s just not how it usually works. Persistence is the key to success. You have to try multiple angles and hooks, and you have to continuously send out newsworthy press releases steadily over a period of time to get the attention of the media.

I call it the leaky faucet approach to PR. If you keep putting yourself out there by sending out newsworthy press releases, eventually, the media will take notice. Sooner or later, you’ll be in the right place at the right time. A reporter will be working on a story and need a person, product, or a company to use in a story. If you’re the right fit, they’ll remember you because you’ve made yourself known to them through a series of well-written, engaging press releases.

It’s not even about having breaking news to announce. From my experience, the types of press releases that have produced results are newsworthy press releases that test out different angles and approaches to engage the reporter and make them aware of who you are, what you do, etc.

My point is this — Don’t give up. Commit to a long-term press release distribution strategy in which you try new things and repeatedly engage reporters so that they stay aware of you and eventually think of you when you’re a good fit for a story they’re working on.

Which of these resonate most with you? Do you have any to add? Let me know in the comments!

This article is written by Mickie Kennedy, founder of eReleases (https://www.ereleases.com), the online leader in affordable press release distribution. Download your free copy of the Beginner’s Guide to Writing Powerful Press Releases here: https://www.ereleases.com/free-offer/beginners-guide-writing-powerful-press-releases/

I’ve written about press release errors to avoid – below are more PR failures that are all too common:

3 Times When You Shouldn’t Write a Press Release

Here on the PR Fuel blog, we spend a lot of time offering tips for press release writing, covering everything from how to hook editors with strong openings to fact checking your press release. Today, I want to go in a little bit of a different direction. I want to talk about not writing press releases. More specifically, I want to discuss the situations when you shouldn’t write a press release because it’s a waste of your time.

There are three times I can think of when publishing a press release is a bad idea. If you can think of other situations, leave a comment and add to this list.

1. You’re only concerned with SEO – I’m probably going to get some flak for this, but I don’t think your main reason for writing a press release should be to score some backlinks and increase your search engine presence. Yes, optimizing your press releases is important, and yes there are a lot of SEO benefits to be gained with press release distribution. But when you start publishing press releases just for SEO, you almost always end up sending out high volumes of low quality, poorly written press releases. And they almost always end up on “free” press release websites where they get no attention.

2. You have nothing to say – A while back, PR Fuel published a collection of press release topic ideas. If you ask me, there’s almost always a story to be told. But some businesses don’t know how to find those stories, and they don’t have anything important to say. As a result, they end up sending out a boring, lifeless press release that stands no chance of getting picked up. It’s a total waste of time.

3. You don’t have a plan – The main reason PR campaigns fail is because there isn’t a plan. You can’t haphazardly send out press releases every few months and expect to suddenly end up on a couch across from Oprah. You need to have a plan and goals. Every press release should serve a specific purpose, and you need to be committed to long-term press release distribution. That’s how you get results.

Avoid Being a Press Release Horror Story

Press releases can be a great way to spread the word about your company’s exploits and news. However, they also have the potential to backfire horribly if you’re not careful! Most bad press releases get ignored or tossed in the trash, but occasionally one makes it through the gates. In this case, you may have gotten in over your head!

Why? Because not only was the press release bad, the information contained within is either misleading, TMI, or just plain wrong.

Misleading

Your current promotion involves a big treasure hunt for your loyal customers. It sends them all across town in a fun game that also offers them free items and discounts on future purchases. So you set about writing up a great press release about it.

Unfortunately, you finish writing the press release before all the details have been finalized. As a result, it has several places mentioned that may or may not participate now.

This confusion will cause some major headaches down the road for everyone involved – especially those customers roaming around town looking for clues! While some are still able to solve the puzzles and get the promotion just fine, others are angry they were misled by the whole thing.

Always make sure the facts are backed up on your press release. Verify everything before it comes out or it will cause big problems!

TMI

Ah, the classic overshare. Now, TMI (or Too Much Information if you didn’t know) doesn’t have to be something degrading or awful you put out to the world. It can simply mean you’re just putting way to much info in the press release and it may damage the overall message.

For instance, your company just suffered a major economic downturn and is letting several members of the staff go. You don’t want to let your customers think the company is going to fold, however, so you try to come up with a good angle.

To take pressure off the company, you try to include as many good things that have happened over the years. But instead of giving confidence, it comes off as a cheap ploy or desperate grasping at straws. The customers leave anyway because you were giving out way too much information. Try to be more succinct in your press releases – if it seems extraneous, it probably is!

Wrong!

Giving out wrong information in a press release can not only damage the relationship you have with customers, it can land you in court!

Say you’re running a promotion soon that gives great discounts for certain items. Unbeknownst to you, those sales items have similar item numbers to other products. As a result, you accidentally print the wrong numbers.

Come sale time, quite a few people are going to be more than a little miffed when they come in to your store and can’t find the items listed. They may even report you for false advertising, which will really land you in hot water!

Again, always be sure your press release is accurate in every way, shape, and form. Otherwise, there could be some very real consequences.

5 Incredibly Annoying Press Release Writing Habits

There’s no glamour in writing press releases. It’s not sexy. It’s not terribly exciting, either. And there’s no fame and fortune waiting for a press release writer. But make no mistake, there absolutely is an art to writing great press releases. And when you’re competing against hundreds of other press releases trying to grab a reporter’s attention, you’d better hope you didn’t make any of these annoying mistakes when writing your release:

1. Taking way too long to get to the point—There’s not a reporter out there who isn’t pressed for time. So if your press release takes 3 or 4 paragraphs to get the point, your story has zero chance of getting covered. You need to be able to explain the key takeaway of your story in the headline and first couple of sentences before diving into the specifics.
2. Not explaining why the news is important—Context is incredibly important when writing a press release. You can’t just assume the reporter will understand why your news is so significant, because it may not necessarily fall under his or her main area of coverage. You need to make it clear not just what the news is but also why it’s important and needs to be covered.
3. Using hype words to oversell the story—While I just mentioned that it’s important to sell why your story is important, you still have to remain unbiased and factual when writing a press release. Avoid overselling your press release with buzzwords like “revolutionary” and “groundbreaking.” You’re writing a press release, not an advertisement. And if a reporter sees your press release is littered with sales speak, he’ll roll his eyes and trash it.
4. Speaking to everybody while appealing to nobody—When writing a press release, it’s best to pretend you’re writing to one specific person. Every press release has its own unique audience, and the better you can speak directly to that audience, the more effective you’ll be at getting your story out. So rather than trying to tailor your release to everyone, making it so generic that no one cares, put some thought into it and focus on speaking to a specific audience. In other words, take the sniper approach over the shotgun approach.
5. Leaving out key information—While your press release doesn’t need to include every possible detail remotely related to your story, it should be thorough enough that no key information is left out. The reporter needs enough information to determine if the story is worth digging deeper into. Include the most important details, link to more info on your website if necessary, and for the love of all things holy, make sure to include your contact information at the end so reporters can reach you!

5 Grammatical Mistakes That Will Make Your Readers Shake Their Heads

I’ve spent some time on here in the past discussing why I think proper grammar matters in press releases. It matters in all of your writing, in fact. It even matters in blogging, I’d argue. Sure, blogging is less formal, and it’s okay to bend some grammar rules here and there if it helps you communicate more effectively. Heck, I’ve certainly bent and broken my fair share of rules on this blog, intentionally and unintentionally.

However, there are certain grammatical mistakes that you simply can’t break. When you break them, it makes you look just plain stupid, to be quite honest. It causes you to lose credibility with your readers – whether that reader is a guest on your blog or a reporter you’ve just sent a press release to.

So, which grammatical mistakes do you have to avoid at all costs?

1. Using of  instead of have

This one drives me a little bit insane whenever I see it. The phrase is could have, not could of. It’s should have, not should of. And it’s would have, not would of. I understand that when you hear it said aloud it sounds like the person is saying of, but they’re (hopefully) saying have.

2. Getting your yours, theres, and its mixed up

I’ve gone over these mistakes a few times in the past, so I’ve combined them all into the #2 spot on this list. Let me just repeat what I’ve said in the past to make this easier:

Their indicates possession, such as we are going to their house.

There refers to a place, such as place the bags over there or there is a bookstore on Main Street.

They’re is a contraction of the words they and are. For example, they’re coming over for dinner at 6 tonight.

Your indicates possession. For example, do your homework or clean your room.

You’re is a contraction of you and are. For example, you’re going to get in trouble if you don’t clean your room.

It’s (with an apostrophe) means it is, like it’s going to be a good day. Its (without an apostrophe) indicates ownership, like the dog chewed its bone.

3. Mixing up loose and lose

Loose and lose are two totally different words with completely different meanings. It’s not: Why did you loose my wallet? It’s: why did you lose my wallet?

And it’s not: My pants are lose because I lost weight. It’s: My pants are loose because I lost weight.

Got it?

4. Using the word irregardless

Regardless of what you might see all over the internet, irregardless is a word used by ignorant people who should be simply saying regardless.

5. Using the word supposably

I have to wrap up this list before I throw my laptop across the room (by the way, it’s throw, not through). Supposably isn’t a word. That’s all there is to it. The correct word is supposedly.
 

This article is written by Mickie Kennedy, founder of eReleases (https://www.ereleases.com), the online leader in affordable press release distribution. Download your free copy of 7 Cheap PR Tactics for Success in Any Economy here: https://www.ereleases.com/free-offer/cheap-pr-tactics/

I’ve maintained for years that most press releases simply go nowhere, but this fate is completely avoidable. Below you can review the main reasons press releases fail, some horror-show headlines, and a great example of a headline makeover!

Why Most Press Releases Don’t Matter

Inject any reporter with truth serum, and they’ll tell you that 99% of press releases they receive don’t matter and get deleted. Most press releases suck, and they’re a waste of words and a waste of everyone’s time, from the person who wrote it to the reporters who get bombarded with it.

But the fact still remains that press releases can be your ticket to landing the media coverage you desire. So instead of abandoning the idea of press releases altogether, let’s focus on the mistakes you might be making that are causing your press releases to be ignored.

1. There’s no real news — Here’s something most people seem to forget: press releases are for announcing news. Wow! What a concept! But seriously, if you don’t have anything newsworthy to talk about, you shouldn’t write a press release. Yes, I’m an advocate for the leaky faucet approach to PR, which is steadily dropping press releases over a long period of time with the hopes that one sticks. However, I’d never suggest to write a press release just for the sake of writing one. You must always focus on finding a creative news angle. Otherwise, what the heck are you writing about?
2. It’s irrelevant to the audience — Different reporters cover different topics, and different publications have different audiences with different interests. What I’m getting at is that you have to make sure your press releases are actually relevant to the people you’re sending them to and to their audiences. You may need to tweak and customize your press releases for different reporters to make them more tailored to their interests.
3. It’s filled with blatant self-promotion — A press release is supposed to share a news story from an unbiased perspective. It shouldn’t read like an advertisement for your product. Rather than focusing on selling your product, spend your energy finding a solid newsworthy idea backed with good information. If your only goal is to promote yourself, buy an ad. You’ll have more success.
4. You’re telling too much of the story — The point of a press release is to get the reporter interested in your story. You don’t need to share every single detail about the story. Just give them enough information to pique their interest and get them to contact you for more information.
5. Your press release isn’t unique and fresh — Reporters get bombarded with press releases all day long, and most of them are pretty much the exact same. They follow the same format, use the same meaningless buzzwords, have the same stale quotes, and carry the same level of importance — none.

Stop Playing It Safe!

If you want your press release to matter, you have to do something different. You have to do something that gets you noticed. Sticking to the same old tired press release format and rehashing the same old storylines just isn’t going to cut it anymore. You have to start thinking outside of the box.

Instead of sending a regular press release, use an infographic to tell your story. Add some video or photos to get your message across. Instead of including a generic quote from a company executive, get a quote that actually adds to the story and makes the press release more interesting.  Instead of trying to promote your product blatantly, tell a real story about real people.

Be creative. Be daring. Be unique. That’s how you’ll create a press release that matters.

Press Releases that Have Little Chance of Making it

Look, I’m not saying press releases that meet the criteria on the list below are GOING to fail. If you’ve written up one of the following press releases and you feel like taking a chance, go for it. The funny thing about press releases is they can be fairly unpredictable – just like the average day in a newsroom.

However, it’s all about increasing the odds. You don’t wear a seatbelt because you’re 100% sure you’re going to be safe in a wreck; you wear it because it increases your chances up towards that 100%.

What I’m trying to say is writing one of these press releases is like riding in a car without a seat belt. Just don’t do it!

Minor Staff Change

Did you just hire Bill Gates as your CEO? Has Warren Buffett signed on as a financial advisor? Is Christian Bale quitting acting and joining your team? Then you should definitely write up a press release, because those are big changes and each one is big news.

Did Bob from accounting move up the ladder to VP of Sales? Did Janet from tech support work her way up to CIO? While these stories are interesting to you, they are not going to be interesting to 99% of people who read newspapers or other media. The #1 rule of a press release is to make sure it’s interesting to the public. If it isn’t, it’s dead in the water.

Spinning Bad News

Two years ago Citigroup fired a significant portion of its staff. The ensuing press release was an absolute nightmare. It used the word “repositioning” over and over instead of discussing why it had to fire employees. It wasn’t until several paragraphs in that it was clear what they were actually saying.

Even worse, they tried to spin the news into a “new step forward” story. This was a terrible time for their former employees and Citigroup decided to focus on how great it was for the company instead.

Of course the story became about how bad the press release was rather than what Citigroup wanted. If you have bad news, be up front about it. Journalists will sniff out the real story if you don’t.

Shameless Plugs Hidden as Stories

Your company is about to release the Vacuumatic 5000, the most impressive vacuum cleaner ever. You’ve already sent a press release about the actual product, but you don’t think it got enough coverage. So you set out to write a brand new one that talks up the vacuum but is disguised as a story on how dust bunnies have exponentially increased in recent years.

Not only is this obviously a shameless attention grab, journalists will see through it immediately. It has very little to do with your product and you’re just trying to sneak your product into the public’s eye. It might work for a white paper, but press releases need to be direct and up front with their intentions. Wait for some actual news to come from your company and try again.

Read This Post To Discover The Secret To Becoming the Richest Person On Earth!!!

I lied. I’m not going to tell you how to become the richest person on earth. Sucks, doesn’t it?

But what I did is no different than what I’m unfortunately seeing on a regular basis with other press releases, blog posts, emails, and so on.

A great press release headline sucks the reader in. It grabs the attention of the reporter and makes him (or her) want to find out more about your story. And if the rest of your press release delivers on the promise of your headline, you’re golden. Of course, that’s a big if for some people. See, some of you reading this are headline liars.

That’s right, I called you a liar.

Look, we live in an age where our audiences are bombarded with more content and more distractions than ever before. We need any edge we can get to stand apart from all the noise, even if just for a moment. So, sometimes, some of us stretch the truth a little bit in our headlines with the hope that it will get the story noticed and earn some coverage. It’s just a little white lie, right?

The problem with making a promise in your headline that you don’t deliver on in your story is that it instantly kills your credibility. Fool a reporter once and you’re done forever. Anything you say going forward won’t be believed. So is it really worth trying to pull a fast one when you’re running the risk of ruining your reputation and burning bridges permanently?

The fact is that if you have to come up with a misleading headline, then your story isn’t that good to begin with. So instead of trying to put a pile of garbage in a nice, pretty package, try to come up with a story angle that’s so compelling your headline will practically write itself. That’s how you’ll get the kind of attention you really want.

Worst Press-Release-of-the-Week™

And the candidate for Worst Press-Release-of-the-Week™ is actually a media alert:

Media Alert: Willis CEO Plumeri Appears in Video on Willis.com

The headline tells nothing about the importance of this media alert.

— Why does this video matter?
— What is Willis?
— Why is this announcement important?
— There is no company boilerplate in the alert.
— There is no mention of a specific industry.

I can’t help but think this was a true opportunity lost. Very few journalists are going to bother researching a company without a strong foundation.

Press Release Headline Makeovers

After writing headlines for press releases for quite some time it can be difficult to come up with brand new ones. You increasingly need new ways to hook readers in, especially in this hyper-fast digital world. If your headline doesn’t hook the reader immediately it’s likely it will get lost in the shuffle of everyday life. 

To help you out, here are a few cases where a “meh” headline turns into something more noticeable and enticing. These “makeovers” should help you get some ideas on how to rope readers in quickly.

“SuperCo Announces Their New Line of Edible Coffee Cups Called YumYumBeenz” 

Headlines work best in press releases when they’re easily digested. Your initial reader, the reporter or editor at the newspaper or magazine, has to go through a ton of these things every day. If they glance at your press release and the title is super long it’s just one in a long list of things they can use to ignore you.

Short, concise, and informative as possible is best. Try to get your point across quickly while also giving readers something to grab onto. Try these instead:

“YumYumBeenz Lets You Eat Your Caffeine”

“Don’t Wash Your Coffee Cups – Eat Them!”

Readers likely don’t care about the company making an announcement, so there’s no reason that’s there. Just get to the point – you can now eat your coffee cups. That’s the story, and it’s a great one.

Find Some Relevant Data 

People love numbers, whether they realize it or not. A good percentage or other relevant data can give the something to hold onto, something that gives them perspective on the story. They understand the “world” of your press release a little more.

If you don’t have any data, it might be worth gathering some. For instance you could run a poll on your Facebook feed to find out what people think about edible coffee cups. Then, you could use this in your press release headline.

“75% of Coffee Drinkers Want Edible Cups”

“Edible Coffee Cups Keep 10 tons of Waste Out of Town Landfills”

Right away readers not only have an idea what the announcement is about but also have some data to latch onto. You accomplished two things at once.

Bring in Some Emotion

But let’s take it a step further. More than just being informative you want your press release to inspire emotion in readers. Finding out new info is fun, but feeling something will make them remember the press release.

You figured something out with the 90,000 pounds example above – saving the Earth and being green is a big deal. Now it’s time to really take it to the next level with something that makes readers feel how important it is to buy these edible cups.

“Edible Cups Save the Earth One Coffee at a Time”

“Save the Planet of 90,000 LBs of Waste with Edible Cups”

These types of headlines don’t just inform, they instill a sense of urgency with readers. Anyone who cares about edible cups will likely already be concerned with saving the planet. They’ll immediately take notice of the headlines and at least check out what you have to offer. And that’s really all you can ask of your press releases.

How many times do you rewrite a press release headline? Let me know in the comments!

This article is written by Mickie Kennedy, founder of eReleases (https://www.ereleases.com), the online leader in affordable press release distribution. Download a free copy of the PR Checklist – a 24 point list of Press Release Dos and Don’ts here: https://www.ereleases.com/free-offer/pr-checklist/

Yes, you can greatly improve your press releases, it’s simple to get more media coverage and engagement. I didn’t say easy, it surely takes work and focus. But the basic principles of great PR are simple, because they’re based on common sense. Here are some great tips, thoughts about bosses and clients, and even the challenge of a one-sentence release:

5 Ways to Become a Better Press Release Writer

Writing just might be the most important skill you can have. It doesn’t matter how many reporters you know or how unique your story angle is, if you can’t write a compelling press release that instantly sucks readers in, everything else is meaningless.

Unfortunately, too many press release writers never improve their writing skills. As a writer, it’s easy to fall into a trap of writing everything the exact same way, using the exact same layout and the exact same buzzwords time and time again. But like the saying goes, “The definition of insanity is doing the same thing over and over while expecting a different result.”

Simply put, if you’re tired of your press releases not getting results, you need to try something different. What you need to try is writing them differently.

Here are 5 ways to become a better press release writer.

1.     Don’t fall into the template trap – Is it just me or do 9 out of 10 press releases read exactly the same? It’s always “ABC Company, the leader in the (insert name of industry), recently announced their (insert buzzword)…” It’s all the same , and it makes all the press releases blend together. Remember, reporters and buyers both have seen a lot of press releases. If you want to stand out from the crowd, you have to break free from this template, plug-and-play style of writing. Dare to be different and creative. Just make sure you still get to the point and answer all the main questions.

2.     Get to know the product and company inside and out – Whether you’re writing press releases for your company or you’re a PR pro writing them for someone else, you need to spend time getting truly familiar with the subject you’re writing about. Try to steer clear of the common buzzwords and slogans that sometimes get attached to products and companies. Instead, focus on the problems it solves, the pain points it alleviates for customers, who the customers are, and other important details. This will allow you to create a more detail rich, less generic press release.

3.     Know what your audience is looking for – Recently, we talked about how there are many different press release audiences today. Your press release could be for traditional media, new media, buyers, investors, affiliates, or search engines. Know your audience, and understand what type of information and style is important to them.

4.     Cut the fluff – No matter who your audience is, they share one thing in common: They’re starved for time. They just want the most important information delivered to them as quickly and clearly as possible. In the past, we’ve talked about press release length, and the point is that there isn’t necessarily a specific word count you should be aiming for. But instead, you should be focusing on finding ways to deliver your message as succinctly as possible without losing clarity. Try printing out your press releases and slashing through fluff (unnecessary words and info) with a red pen.

5.     Practice daily – The only way you can get better at writing press releases is to practice every single day. Even If you’re writing press releases you’ll never send out, it’s still important to get that practice in. When practicing, try out new writing techniques and work on your improving your weaknesses.

Press Release Basics You’re Ignoring

With so many press releases flying out there in the world, the smallest mistake can cause a huge problem. Reporters and interns have to look at thousands of press releases every week and they’re just BEGGING you to goof up so they can knock your press release out of contention for that particular edition.

So you have to perfect, and you probably already know that. What you don’t know is some of the mistakes you’re making right up front and didn’t even know it! Let’s look at some of the most common you can avoid to have a more perfect press release.

Pretending Your Announcement is the Biggest Ever 

You’re not going to fool anyone pretending your new product will save the planet. Everyone who reads it in the paper will know your TurboWind 5000 vacuum isn’t going to create peace in the Middle East. So why are you writing your press release like it’s going to be the best thing since the wheel?

We all like to be excited about the news we’re writing about. We love our company and want everyone else to be as pumped about the news as we are. However, it’s important to keep it all in check. What’s huge news to you is likely going to be “that’s nice” worthy to others.

That’s not to say you shouldn’t be excited so it comes across in your writing. But don’t let it overtake you to where you’re throwing in forty exclamatory phrases to describe your new vacuum.

Simple, Simple, Simple 

Think of the last time you pitched to somebody in person. They walked up to you, asked what your company/product was all about, and you started talking. How long did you go on? Did you ramble forever or did you say what you had to say and got out of there so the product could do the talking?

Your press release should be nice and succinct as well. Too much info will lead the person reading it to be overwhelmed and likely gloss over the story entirely, just like they would if you were blabbing in their ear for hours on end.

Make sure you get the who, what, where, why, when, and how in there, but if you want any extra information make very sure it adds to the narrative. If it’s extraneous, cut it.

Blow Them Away Right From the Start 

99 times out of 100 writers will spend lots of time crafting a great press release only to stumble when it comes to the very beginning. Unfortunately for them, that’s arguably the most important portion of the press release.

If you don’t hook readers right away, they’re going to ignore you. The headline and opening sentence/paragraph is like a trailer for a movie. How often do you see a crappy trailer and think “boy, can’t wait to see that movie!” Once in a while you might go just to see the train wreck, but most of the time you just skip the film. It’s the same with your press release – don’t waste anyone’s time by having a poor opening.

After you’ve perfected the rest of your document, go over the title and opening paragraph a few more times. I promise there’s always a better way to approach both of them. Try a few ways you never would try otherwise to see if it works. You may be surprised.

Stop Writing Press Releases to Make Your Boss Happy

There’s nothing wrong with it. After all, it’s natural. We all want to please our bosses. Doing so will often lead to raises and promotions. Not to mention, there’s just a deep down good feeling when praised for a job well done. In fact, one study cites that 78 percent of workers say being recognized motivates them to do a better job.

And like I said—inherently, there’s nothing wrong with it.

You’re waiting for the “but,” aren’t you?  Here it comes…

BUT, such people pleasing behavior can become a problem when you lose sight of why you’re doing what you’re doing. Case in point: press releases.

What Are Press Releases For?

I know, we’re beating a dead horse here. But the reason we are writing press releases is to get media coverage. We want that spot on the local news. That article in the city paper. That post on the top trending blog. Hell, even just a tweet from someone with the right followers. That is why we write these press releases.

But when we’re trying to please a boss it’s easy to lose sight. Easy to lose purpose.

If You’re Writing a Press Release to Get a Pat on the Back—STOP

You aren’t writing a press release to make a quota. You’re writing to share a story reporters and their readers will care about. However, in an attempt to please the boss, often press releases get written exactly for the purpose of just filling a quota.

Does it matter that you meet quotas at work? Sure. Does it matter if your boss likes your press release? Sure. Does it matter that you’re doing a good job? Of course it does. But if you’re delivering a release just to deliver, you are ultimately doing more harm than good. The press release will not be relevant, and it will not get call backs.

Remember, a press release should never be self-promotional. Yes, it’s getting your news out there, but it’s not screaming “look how awesome we are!” A good press release sticks to the facts. Let the reporter build it up and add opinion. Your opinions shouldn’t be in there at all, save maybe for a quote or two from someone important to your story.

But What if That’s What Your Boss Wants?

Well, you’re in a bit of a dilemma, aren’t you? If your boss is hung up on producing endless press releases that scream “Look at me! Look at me!” you aren’t left with much choice. You have to deliver. Right? And if that’s the case, then you just have to do your best to get creative and uncover real news to write your press releases on.

Can’t do it? Maybe it’s time you stood up to your superior and let them know. Let them know that writing releases just for the sake of doing so is useless—a waste of time. Not only that, it can prove counterproductive, as people will begin to ignore the good ones along with the bad ones. And Google isn’t going to take too kindly to them either.

Are Your Clients Preventing You from Writing Good Press Releases?

I have a new theory I want to share with you. We already know that most press releases suck, but I think that the reason they suck so bad is because of the pressure most clients put on their PR reps. PR guys are so busy caving to the demands and expectations of their clients, that by the time they get through tweaking the press release to fit their needs, they’re left with a steaming pile of garbage.

The simple truth is you shouldn’t be writing press releases to please your client. The client isn’t your target audience, and quite frankly, most clients wouldn’t know a good press release if they were staring right at it. That’s why they hired you to write it, because they don’t know how to do it themselves.

Look, I’m not saying that you need to ignore your clients. Their feedback is important, and at the end of the day, the press release isn’t going out without their stamp of approval. But there are times where you absolutely have to stand up to clients and educate them on what makes a good press release. Clients need to understand that putting a bunch of hype in the press release isn’t a good idea. They need to understand that reporters don’t really give a hoot about every trivial detail regarding their company and executives.

Here’s one thing you can do to help your clients “get it.” Show them a bad press release next to a typical story from a newspaper or magazine they’re targeting. Point out how different the stories that get picked up are from the type of press release they’re trying to get you to write for them. When they see just how big the differences are between the two, hopefully, they’ll begin to understand that press releases need to tell compelling stories, not be full of hype and self-congratulatory BS.

Of course, we PR people do share in the blame for the bad press releases that get sent out. We’re the ones who are supposed to be the experts, and it’s our job to educate clients on the process. We need to set realistic expectations, so that they understand things don’t magically happen overnight. They need to know that there is no magic bullet press release, and they need to understand the things journalists hate to see.

Now, if you’ve done your best to educate your client and they still insist upon turning your press releases into garbage, it might be time to set them free. Remember, your name is on the line too, and if you’re sending out low quality work, reporters will start to ignore you and potential clients won’t be impressed enough to work with you. So, you have to know when it’s time to fire a client.

What You Can Learn From This One-Sentence Press Release

A few years back, the popular rock band Stone Temple Pilots made a major splash in the news when they announced they were firing their lead singer Scott Weiland. The group announced this shocking news in a one-sentence press release that simply read, “Stone Temple Pilots have announced they have officially terminated Scott Weiland.”

Now, we’ve debated the topic of press release length on this blog in the past, and while I’ve always believed that short and sweet press releases work best, I’ve never tried to argue that press releases should be just one sentence long.

But the truth is this single-sentence press release was incredibly powerful, and there are a few valuable lessons we all can learn from it.

• Leave reporters wanting more—The point of a press release is to get reporters interested in your story. You want your press release to pique their interest so they contact you to learn more about your story. That means you don’t need to include every single detail related to your story in your press release. You want to include just enough to give them the main story while leaving them asking for more.

The Stone Temple Pilots certainly left reporters and fans wanting more. Everyone was speculating about why the band fired their singer, what it meant for their future, and a host of other questions. How many reporters do you think have tried to reach out to the band since this press release was issued? I’d say quite a lot.

• Timing is everything—This press release had perfect timing in two different ways. First, it was issued on a Wednesday morning. Issuing it in the morning gave people all day to talk about the story, and issuing it in the middle of the week helped ensure it would have a few days of life before the weekend arrived.

Another interesting thing to note is that this story was announced just as the singer Scott Weiland was preparing to head out on a solo tour. Think this is getting fans interested and driving ticket sales? You know it is, and while that might just be a coincidence (conspiracy theorists would probably say otherwise), the timing certainly couldn’t have been better.

• Your news should get people talking—While you might never have news that gets as much attention as the recent Stone Temple Pilots announcement, the idea is that you should always strive to issue stories that get people talking. If no one outside of your company cares about your story, you probably don’t need to issue a press release about it.

What tips would you give to press release writers trying to polish their skills? Leave them in the comments!

This article is written by Mickie Kennedy, founder of eReleases (https://www.ereleases.com), the online leader in affordable press release distribution. Download your free copy of 7 Cheap PR Tactics for Success in Any Economy here: https://www.ereleases.com/free-offer/cheap-pr-tactics/

If you are worried about how Google’s latest search algorithm will affect your press release, and exactly how to change your writing technique(s) in the face of Google’s SEO changes, stop right now. Many people obsess about this and spend loads of time adjusting their practices to fit what they read is Google’s latest change. Most of this time is completely wasted. And Google is tweaking their search results constantly!

First, no one outside of Google really knows the details of their search algorithm.

Second, since Google is constantly adjusting their results, any sort of practice that you might follow in response to your supposed knowledge of Google’s search algorithm can only be considered a technique (as opposed to a principle), and as such will only work (if it works at all) for a short time.

I have long believed that instead of spending (wasting) effort chasing down the latest SEO techniques, you should instead concentrate on publishing press releases with great content. You will create higher quality content over time, and Google will figure that out.

Here are some of my thoughts from years past:

Is Panda – or any other Google change – the End of the Press Release? (Spoiler Alert: No)

It seems that Google is doing more than just keeping us on our toes these days. Many of the changes they are making to the algorithm are making it seemingly impossible to climb search rankings (although, there’s still no substitute for good old fashioned hard work and content production). After all, article syndication is basically dead, guest blogging took a huge hit, and keyword usage and link building as we know them have changed forever. What next?

Well, with the recent Panda update, many people believe that Google has targeted press releases as their next “victim.” Post Panda, many well-known press release sites found themselves buried alive in the search rankings, seeing their good names essentially disappear.

So Are Press Releases Done For?

Does this mean press releases are no longer valid? Should you quit writing them altogether and remove them from your marketing plan? Well, not so fast there, Chicken Little. The end of press releases is not upon us. The fact is, they’ve been around for over a century and they aren’t about to go down without a fight.

And truthfully, they don’t need to. See, Google isn’t targeting press releases in and of themselves. What they’re targeting are press release distort sites that are responsible for producing a high amount of spam.

In other words, Google is fighting against crappy press releases, which represent another form of crappy, thin, spammy content.

Don’t believe me? Well just check out this link here. Google still puts out their own press releases on a regular basis. Why? Because they have their purpose.

It’s Time to Get Back to the Press Release Basics

I don’t think Google is the big bad dictator that some people think. I also don’t think that they are trying to penalize people who have legitimate businesses that wish to promote them in legitimate ways. They just want to make sure they are providing users with the best content possible.

Where does that leave press releases? Well, I think Google wants to make sure they are being used for their original purpose—to get REAL news in the hands of people that will share it with the general public. Reporters, bloggers—you know.

In order for that to happen, you need to make sure that you are only writing press releases when you have real news to share. You’d think that would go without saying, but I know for a fact that there are still people out there who have a plan to write a certain number of releases per week, regardless of if they are newsworthy, to try and use them solely for link building. If that’s you, stop it!

Here are some examples of when you might want to write a press release:

• You’re putting out a new product
• You won an award and want to announce it
• You hire a new employee
• You are hosting an event
• You’re sponsoring an event
• You’re running a special sale

Remember, press releases have been around forever. They’re a tried and true method for sharing news. Don’t let Google scare you—but do let them make you a bit more cautious and thoughtful about your marketing and content efforts!

Is It Time To Rethink Keyword Targeting In Your Press Releases?

Unless you’ve just woken up from an incredibly long sleep…I’m talking a Rip Van Winkle sleep that’s lasted for years…you know that the face of SEO has changed greatly in recent times. Google is constantly making changes to improve its user experience.

For those of us who have to consider SEO in the work we do, we’ve had to stay on our toes to make sure we’re still doing the right things to maintain our search engine presence. Needless to say, a lot has changed over the years, and if you haven’t kept up, your search rankings probably aren’t so great. In fact, if you’re still using outdated SEO methods, you might actually be getting penalized for your tactics.

How SEO Used To Be

It wasn’t all that long ago that SEO was all about keywords. Whether you were creating content for your website or writing a press release, you always had keywords in mind. You’d include specific keywords in the title, subtitles, and throughout the content wherever it made sense to fit them in. By doing so, you’d hopefully turn up in the search results any time someone searched for that word or phrase.

But times have changed, and no longer does the old method of keyword targeting gets results. These days, if all you’re focused on is keywords, you’re wasting your time. Creating tons of keyword-stuffed content won’t do anything besides send a huge red flag to Google that you’re trying to manipulate your rankings, and that will do much more harm than good.

A New Approach To Keyword Targeting

After the Hummingbird update, Google made one thing clear: it’s not about keyword matching anymore. Instead of producing search results that only match the phrase the user entered, Google is now trying to produce results that focus on the user’s intent.

For example, if someone in Los Angeles enters the search query “Italian food” Google won’t just turn up websites that use the phrase “Italian food.” Instead, it will provide results that include local Italian restaurants in Los Angeles, because chances are, that would more likely be what the person is looking for.

What does all of this mean for keyword targeting, particularly in press releases? It means that rather than saying, “I need to create press releases that have these specific keywords in them,” you should be saying, “I need to create press releases that give my audience the information they’re searching for.”

This article at Search Engine Land really puts it best, “Instead of: How do I rank for this query? Think: How do I best answer the questions my users have?”

In other words, don’t obsess over keywords. If anything, obsess over creating interesting, unique content that meets your target audience’s needs.

The Importance of Diversifying the Anchor Text in Press Releases

Once upon a time, choosing anchor text was easy enough. You simply chose the keywords you were targeting, and linked them. How much easier could it get? However, it has become clear over the last few years that Google is penalizing link builders who use the same anchor text over and over.

With that in mind, it’s important that you vary anchor text in all of your link building endeavors. That includes press releases posted on the web.

What if You Aren’t Using Your Press Releases for Link Building Purposes?

Maybe you view press releases in a more traditional sense. You compose them and post them on the web in hopes of attracting a reporter or a blogger who will put your news out for the world to see. And that’s fine. However, whether you like it or not, the links you put in your press releases will affect your site.

Maybe you don’t care to try and raise your rankings. That’s fine. But do you really want to purposely hurt your rankings? I don’t think I’ve ever heard anyone openly admit to this. It would be foolish. But if you don’t diversify your anchor text, that’s what you’re doing. In other words, by using bad link building techniques with anchor text, you can actually drop in Google searches. So it makes sense for you to follow good anchor text practices, regardless of your purpose for posting press releases.

How Can You Vary Anchor Text in Your Press Releases

So you know you need to diversify the anchor text, but the question is how? Here are a few tips to help you out.

1. Forget the keywords. It’s time to deprogram ourselves to keyword usage. Not only do we need to stop cramming them in all areas of our press releases (titles, summaries, etc.), but we also need to disregard them when choosing anchor text. The idea is to pick anchor text that makes sense. It’s all about what flows naturally.
2. Go long tail. If you are intent on keywords, go long tail. Let’s say your keyword is flower delivery. Well, if you go long tail, then you get more specific. So instead of making your anchor text flower delivery, you might choose flower delivery for an anniversary. Something longer and more specific. This will inevitably bring you more targeted traffic anyway, as you will rank higher in searches for terms more specific to what you actually do.
3. Use the actual URL. Sometimes you may just want to actually type the URL out. After all, that probably makes the most sense, especially if you’re telling reporters where they can go to get more info in a press release. However, if you’re looking to link to a specific page deep within a site, you likely have a messy URL that you don’t want to waste space with. In that case, choose something else.

Keep Up with the Link Building Times

Bottom line, you need to keep up with all the changes that are being made with the search engines. And with just a little tweaking of your anchor text, you can get the most out of your press releases.

Keyword Research Has Value in Press Release Writing

So the days of writing a press release for the sole purpose of SEO have come and gone. Easy come, easy go, as the saying goes. No longer is it advisable to craft a press release for the simple hopes of getting a little link juice out of it. For shame.

But I would argue that it was never advisable to do so.

The truth is that, even when Google may have been giving you something for those links, just churning out garbage releases to get a backlink always was a shortsighted plan. In my opinion, it did more harm than good. Not only did it help pollute the internet with so many crappy press releases that it’s gotten difficult to sift through the garbage, but it also watered down many companies’ messages and strained relationships with reporters (who would take a company seriously that posted weekly press releases dealing with the same non-news topics?).

But of course, that doesn’t mean the press release is dead. It just means we need to get back to the basics and write solid, newsworthy releases for their original intention—to get the media to pick up on the stories and share them with the world.

However, be careful to note—that doesn’t mean we throw all the SEO best practices we have learned out the window when we write press releases. We’ve acquired some tools and tricks over the last few years that still have merit. Tips and tools that can help us.

Case in point—keyword research.

If You Aren’t Researching Keywords Before Writing Your Release, You Should

I know, I know. It sounds…contradictory. In one breath I say you should not be writing press releases for SEO, but then I say you need to do your keyword research first, a fundamental step in writing for SEO. Understand this—just because SEO isn’t your goal for press release writing doesn’t mean you shouldn’t be following best practices. And current best practices still dictate that keyword research is important.

However, keyword research, the way we should be going about it, has changed over the years. This Moz post does a great job of explaining that. In short, the days of finding an individual keyword and optimizing all around it are over. Google now targets concepts more, ideas surrounding keywords. So a keyword is simply a starting point. Google wants to try and figure out what sort of content a person might be looking for when searching for a particular keyword.

So for example, if you search “fix drainage issue in backyard” Google may think you are looking for a local company that can handle that for you, so they may send back a list of them. Or perhaps you are looking for info on installing French drain systems (a common fix), so they may send back info on those. They are trying to match search with intent.

What does that mean to you? Well, you really need to think about long tail keywords that make sense for the story you are providing. What phrases and terminology would someone use who is searching for information like your news event provides?

Once you figure that out, make sure you use those terms in your release.

Does that mean searchers will come across your release? Probably not. However, it will help focus your writing and in turn will help those writing about your news focus their keyword terminology. Then their articles about your news will get found, giving you the media attention you want.

Does Keyword Density Matter in Your Press Releases?

Once upon a time, search engine optimization used to be all about keywords. Pretty much all you had to do to get something to rank was pepper it with the right keywords, and you were all set. This applied to press releases too. You’d simply put the keywords you were targeting in the headline, body, and backlinks, and you could fairly easily grow your search engine presence.

Back in those days, the term “keyword density” used to get thrown around quite a bit. The theory was that you should use the target keyword on a page a certain percentage of the time in order to get the best results. You wanted to make sure you included your keywords in your content, but you also had to be careful not to include them too much or else your page might be considered spammy.  SEOs would claim there was a magical keyword density (usually around 3%) that would get you the best search engine rankings.

Of course, times have changed. The fine folks over at Google saw how easily people were gaming the search engine, and they took steps to improve their algorithm and thus improve the quality of their search results.

These days, SEO is about far more than just keywords. Keywords have taken a backseat to a range of metrics, including social cues, like trust and authority. That’s not to say that you should ignore keywords altogether, but the point is that there are a lot of other things to consider in your overall SEO efforts.

All that being said, it shouldn’t surprise you to read that keyword density doesn’t matter in your press releases. You shouldn’t give it a second thought. Yes, you can include keyword-rich anchor text in your links or even include a target keyword in your press release headline if it fits logically, but other than that, there’s no reason to fret over making sure to include a certain number of keyword mentions in your releases.

Instead, focus on what’s really important – telling good stories that people care about. If your press releases are newsworthy , feature interesting angles, and get sent to the right places, they will eventually get noticed. And as your stories get spread around naturally, your web presence will begin to grow in a way that’s more sustainable in the current search engine landscape.

Changing the Way You Think about Link Building with Press Releases

For years, we’ve been talking about how press releases are a great tool for link building. By including a couple of backlinks with keyword-rich anchor text in your online press releases, you could easily build a nice link portfolio which would be very helpful in boosting your search engine rankings.

This was an effective tactic for years, but like every other SEO and internet marketing tactic, it got abused and ruined by spammers. The quality of most press releases declined drastically, and the internet was littered with crappy, unimportant press releases that were filled with links.

Of course, Google responded by updating its algorithm to crack down on websites using manipulative link building practices. As a result, many free press release directories went by the wayside and using press release distribution solely for link building purposes became futile.

That brings us to today. Are press releases still useful for link building? Should you even bother distributing press releases online anymore?

The answer to both questions is a resounding yes. That is, of course, if you go about it the right way.

The fact is that you have to change the way you think about link building with press releases. In the past, it was all about making sure each press releases included a few backlinks with keyword-rich anchor text to various landing pages on your website. Whether or not those links were actually relevant or added value to the press release didn’t matter. It was all about just getting those links.

These days, stuffing your press releases with links isn’t going to cut it. Now, you should only really put links in your press releases if they are relevant and useful. For example, if you mention a study in your press release, linking to that study would be useful and it would add value for the reader.

A good rule of thumb when placing links in your press releases is to ask yourself, “What’s my main reason for adding this link?” If your reason is strictly to drive traffic and to increase your search rankings, that’s not good enough. If the link doesn’t make the press release better, it probably doesn’t need to be there.

Now, you might think this means that press releases are no longer good link building tools. I wholeheartedly disagree. Keep in mind, the whole point of Google’s algorithm updates is to reward sites creating quality content. So, if you’re creating high quality press releases that naturally earn links because people find your stories useful, you will be rewarded with better search rankings. The key is to make your press releases worth sharing. It’s all about quality.

The days of taking shortcuts for link building with press releases are gone. But with the right approach, you can get better results than ever before.

3 Reasons You Should Still Build Links with Press Releases

Some people shy away from link building via press releases. Others don’t even realize the opportunity is there. But the truth is press releases offer a great opportunity for getting some decent links. Here are three reasons you need to use your releases to build links.

1. Other News Sites Often Pick Up Press Releases.

What’s the fundamental purpose of a press release? To get media attention. Quite frankly, this is easier than ever nowadays. Why? Because the internet has created so many news outlets with blogging networks and the like. Write a good release with real news and someone is bound to pick it up.

The result? More people hear about you and your news, and you earn a lot more links in the process. Makes sense, right?

And once these reporters and bloggers learn who you are, you have your foot in the door to contact them later about other interesting story. Your release could be the first step to a long, fruitful relationship.

2. Achieve Greater Link Diversity.

We have all heard the old saying, “Don’t put all your eggs in one basket.” As trite as it may be, there’s no denying the validity of the statement. It applies to all walks of life. For example, you certainly don’t want to pour all your investments into a single stock. Sure you could make big money, but the risks far outweigh the benefits. Such is the case with link building.

SEO guys who put all their eggs in one basket typically did so with article marketing. They identified their keywords, composed thousands of articles around them, and spread them over scores of article syndication sites. And it used to work. But like most investments, it eventually took a turn for the worst. Google devalued the links and rankings plummeted. Those who put all their eggs in that one basket suffered—and some are still suffering.

That having been said, it’s crucial that you diversify your “link portfolio.” And one great way to do this is to use links from press releases. Now, there are some detractors that claim press release links no longer work. But it simply isn’t true. In fact, in one recent study, Jon Hogg proved beyond the shadow of a doubt that these links can have a very real and positive impact.

So don’t listen to the detractors. Press release links are still valuable. The key is to get your releases on reputable sites.

3. Press Release Links Can Drive Traffic.

Of course, links aren’t all about rankings. What you really want is traffic to your site. And anytime someone reads a press release by you that they deem interesting, they are compelled to click links to learn more about your company. But guess what? If you aren’t posting press releases, you lose a potential avenue for those interested in your company to find you. Worse yet, if you are posting releases but not taking advantage of the opportunities to link, then you have missed opportunities.

Let me know how you use SEO when writing your own press releases in the comments!

This article is written by Mickie Kennedy, founder of eReleases (https://www.ereleases.com), the online leader in affordable press release distribution. Grab your free 160-page copy of the Big Press Release Book – Press Releases for Every Occasion and Industry here: https://www.ereleases.com/free-offer/big-press-release-samples-book/