How Social Media has Changed Customer Service Forever

Think your business can just run things like you used to? You’ve probably already found out the hard way, but social media and other online experiences have changed the face of customer service. The average consumer is much savvier than they were just a few years ago. Plus, even if they aren’t savvy, they have a wealth of information available to them at their fingertips. (Read more…)

PR With or Without Brains?

Time is a funny thing.

Five years ago this week, I embargoed a story to The Wall Street Journal about the merger of my website, DotcomScoop.com, “a wireless news group and Web site devoted to news and gossip about Internet companies,” and NetSlaves, “a six-person shop that focuses on discussions and feature stories about the perils of employment at Web companies,” according to the article. (Read more…)