Rebuilding Your Brand’s Reputation after a Crisis

What do you do if your brand’s reputation takes a major hit? Repairing a damaged image is essential to your survival, but it’s not going to be easy. Just ask BP, Toyota, Tiger Woods, Lance Armstrong, Carnival Cruise Lines, or any other brand that has suffered a PR disaster in recent years. Recovering from th… Read more

Apologizing: How You Say It Matters

There’s an old saying that goes, “It’s not what you say; it’s how you say it.” And when it comes to corporate apologies, this saying has a lot of truth to it. Sure, you need to make sure your apology has the right words, but even the best-written apology will be a total flop if i… Read more

How to Apologize When Your Company Screws Up

Between Tiger Woods and Toyota, there’s been quite a bit of apologizing going on lately, and while ideally you never want to be in a position where you have to say you’re sorry, the good news is studies have shown that customers who receive a sincere apology are actually pretty likely to reconc… Read more

10 CringeWorthy PR Disasters

“Learn from the mistakes of others. You can’t live long enough to make them all yourself.” – Eleanor Roosevelt

As Mrs. Roosevelt said, learning from the mistakes of others is an important way to become better at what you do. The good news for us PR folks is there are plenty of mista… Read more