The Dos and Don’ts of Handling Customer Complaints

The way your company responds to customer complaints goes a long way to shaping how the public perceives you. Just look at my previous post: @Target Customer Service = Fail. (Read more…)

The Public Relations Superbowl

Ask Rudy Giuliani how one major event can change the public’s perception.

Before the tragic events of September 11, 2001, New York’s then-mayor was not exactly a media darling. His personal life was splashed on the pages of New York’s tabloids, the city’s finances were in awful shape, and His Honor was trying to push through funding packages to build, of all things, sports stadiums. By the time the sun set on September 11, 2001, however, Giuliani was considered a hero, and even his harshest critics found themselves cheering the Mayor, and the man. (Read more…)