internet service

September 13, 2011
Three Companies Using Twitter for Customer Service Outreach (And What You Can Learn From Them)

Have you ever encountered a problem with a product or service and complained about it on your Twitter account? How fast did the company respond, if at all? (Read more…)
March 30, 2001
Turning the Tables on Bad PR

A few weeks ago, I pointed out how customer service problems at Comcast had resulted in the company being on the receiving end of some very negative press attention. To my surprise, the cable giant was actually able to defuse some bad press this week. (Read more…)

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