5 Reasons People Hate PR Pros

Public Relations professionals have a PR problem of their own. While they work tirelessly to shape public perception for others, they often find themselves cast as spin doctors and manipulators. The irony isn’t lost on anyone, least of all PR pros themselves.

It seems like I can hardly go a day with… Read more

How to Apologize When Your Company Screws Up

Between Tiger Woods and Toyota, there’s been quite a bit of apologizing going on lately, and while ideally you never want to be in a position where you have to say you’re sorry, the good news is studies have shown that customers who receive a sincere apology are actually pretty likely to reconc… Read more