forms of communication

March 23, 2011
Is Customer Service Now Part of PR?

Now that things like social media are part of a PR pro’s daily life, it may seem that the job is becoming almost a customer service career. Updating Facebook to calm nerves, responding on Twitter to put out fires. Is PR really heading toward turning us into glorified customer service reps, or is it still, basically, the same kind of business we’re used to? (Read more…)
February 13, 2009
Trendspotting

After recent conversations with public relations professionals, journalists and others in the business world, I’ve identified the five trends that people say will help you get the ink you’ve been looking for – or that will help you better understand how the ground under public relations continues to shift. (Read more…)

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