customer service problems

March 23, 2011
Is Customer Service Now Part of PR?

Now that things like social media are part of a PR pro’s daily life, it may seem that the job is becoming almost a customer service career. Updating Facebook to calm nerves, responding on Twitter to put out fires. Is PR really heading toward turning us into glorified customer service reps, or is it still, basically, the same kind of business we’re used to? (Read more…)
March 30, 2001
Turning the Tables on Bad PR

A few weeks ago, I pointed out how customer service problems at Comcast had resulted in the company being on the receiving end of some very negative press attention. To my surprise, the cable giant was actually able to defuse some bad press this week. (Read more…)

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