customer service agents

August 25, 2010
Hiring the Right Customer Service Agents to Represent Your Brand

Your customer service agents are your front line employees. These are the guys and girls who will be dealing with your customers on a daily basis…the ones who will be making first impressions that can win or lose new customers…the ones who will be responsible for talking an angry customer down and saving them from leaving. (Read more…)
April 4, 2001
A Challenging Time for JetBlue

I can only imagine what it’s been like for the public relations people at JetBlue over the past week. If any of those folks get paid by the hour, they’ve been racking up some serious overtime. (Read more…)

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