Comcast sCares: Scenes from the Trenches in the Battle with Wretched Combastic Service

This isn’t broadband. This is war.

Comcast uses the phrase “Comcast Cares” but my experience with the company seems to show they care only up to a point. If, like the majority of users, you get cable installation and it works, that’s great. Comcast really cares about these customers. They require little work. The company sits back and enjoys the revenue.

However, if you have a problem with your connection, in this case Internet connectivity, that’s where the caring appears to stop. (Read more…)

Turning the Tables on Bad PR

A few weeks ago, I pointed out how customer service problems at Comcast had resulted in the company being on the receiving end of some very negative press attention. To my surprise, the cable giant was actually able to defuse some bad press this week. (Read more…)