How to Fail in Public Relations - Lesson One: Alienate Your Customers

I was so happy when the bubble in Beanie Babies burst years ago. I had cousins who literally had plastic tubs of the critters with hard plastic tag protectors. Now as the father of two young children, a more expensive and more frustrating craze has taken ahold in our household: Webkinz. (Read more…)

Comcast sCares: Scenes from the Trenches in the Battle with Wretched Combastic Service

This isn’t broadband. This is war.

Comcast uses the phrase “Comcast Cares” but my experience with the company seems to show they care only up to a point. If, like the majority of users, you get cable installation and it works, that’s great. Comcast really cares about these customers. They require little work. The company sits back and enjoys the revenue.

However, if you have a problem with your connection, in this case Internet connectivity, that’s where the caring appears to stop. (Read more…)