Crisis Communications

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March 5, 2009
Managing Public Relations Through the Strategic Press Leak

My forte as a journalist was reporting bad news. Whistleblowers, inside sources, gossip–I loved it all. I got a tip, tracked it down, and then the newspaper splashed a big, nasty headline on my story. Sometimes, even my editors would have been surprised about how I got my scoops. (Read more…)
March 3, 2009
Weird Scenes Inside a PR Mine

There were five of us: three reporters, a Wall Street equity analyst, and me. We sat in the conference room chatting and drinking coffee. Mostly, we waited. (Read more…)
February 27, 2009
Young and PR Clueless

It was a scene right out of the late 1960s: college students occupying a university in a non-violent protest. The students appeared well-organized and unlike their predecessors, they had modern technology at their disposal. Laptops were using WiFi to post blog updates, cellphones were Twittering away throughout the protest, and video cameras were there to record it all. (Read more…)
Combating Bad Press

You’ve just concluded the best media interview of your career. A very prestigious publication interviewed your CEO. You did everything by the book. You feel good, your CEO feels good, and the reporter obtained everything needed to write the story. You can’t wait for the article to appear. (Read more…)
February 23, 2009
A Public Relations Guide to Dealing with Layoffs

Dealing with layoffs can be a draining experience for public relations consultants. The distraction of your own job being on the line — and the internal climate change that follows such announcements — make it difficult to concentrate on the task at hand: making sure your organization’s public image remains intact. (Read more…)
February 20, 2009
Bad Decision Leads to Death Threats for PR Firm

Give the Killeen Furtney Group some credit. The Los Angeles-based public relations firm eliminated the name of its clients from its website, which is the second smartest thing it did last week. The smartest thing the firm did was drop Nadya Suleman as a client. (Read more…)
February 2, 2009
Disaster Preparation Tips for PR Firms

On the eve of the year 2000, I was working for an internet company which hosted over 1,000 websites. I was lucky enough not to draw the short straw, which would have meant spending New Year’s Eve 1999/2000 at our hosting center. Back then we were worried about Y2K glitches. These days, terrorist attacks and natural disasters are more likely culprits for causing a company-wide crisis. The following list of disaster preparation tips should ensure your public relations firm can handle a wide range of possible disasters. From computer security to employee security, keeping your PR firm up and running in the wake of disaster could be the difference between having a business and having to look for a new job once the disaster has passed. (Read more…)
December 15, 2008
Crisis Management Can Help Avoid Public Relations Nightmares

When the phone rang at midnight, I knew something was wrong. The caller was a spokesperson for a large, public technology company based in Silicon Valley: “We’re filing for bankruptcy in the morning. I wanted to let you know. We’re announcing it at 7:00 AM EST. Get the word out.” I quickly wrote up a story for my web site and tipped off Reuters and the Associated Press that the announcement was coming. By the time the company announced its bankruptcy, the news was already on the wire, and something bigger was going down in the sector. A public relations nightmare had been averted, but how? (Read more…)
December 4, 2008
Avoiding Public Relations Nightmares Through Crisis Management

Public relations professionals take note: Crisis management is not the mastery of spin, but preventing a PR nightmare. Read the following tips from communications consultant Allan Bonner, a specialist in crisis management and media training, and then ask yourself whether or not your company or PR firm is prepared for the crisis the just might be around the corner. (Read more…)
January 18, 2008
Managing Self-Made PR Crisis Situations

A perfect lesson for PR folks presented itself, and many other people, just before April Fool’s Day. On March 30th, Pollution Probe, a leading Canadian environmental organization, sent 350 packages to businesses in Toronto, Ontario. The packages were supposed to promote an annual event called the “Clean Air Commute.” But the air was blue when the packages were opened. (Read more…)

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