Dear Sky Steward: What’s the Real Scoop on Air Travel?

MIAMI, Oct. 6, 2009 — Dear Sky Steward: Is there anyone in the airline industry willing to tell it like it is for the sake of passengers and travelers? Can anyone hold the airlines accountable for the way they treat the people who choose to do business with them? Signed, Weary of the Unfriendly Skies.
D…