Posts Tagged ‘customer experience’
Blue Planet Grill Earns TripAdvisor Certificate of Excellence Award
Reviewers on the world's largest travel site consistently honor BPG as a top-performing restaurant NEW YORK, June 25, 2013 /PRNewswire/ — Blue Planet Grill today announced that it has received a TripAdvisor® Certificate of Excellence award. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and […]
Final Element in Comprehensive Upgrade of Beverage Tracking Solution for the Data-Driven Beverage Operation IRVINE, Calif., May 9, 2013 /PRNewswire/ — Capton today announced the general availability of its new all-digital pour spout, the most advanced beverage data collection device in the industry. (Photo: http://photos.prnewswire.com/prnh/20130509/PH10586 ) "The new all-digital spout is the final element in the comprehensive upgrade […]
Third Annual Temkin Experience Ratings Evaluates 246 Companies Across 19 Industries WABAN, Mass., March 26, 2013 /PRNewswire/ — Based on a study of 10,000 U.S consumers, credit unions and USAA earned the top spots in the banking sector of the 2013 Temkin Experience Ratings. At the other end of the spectrum, HSBC and Capital One were […]
Third Annual Temkin Experience Ratings Evaluates 246 Companies Across 19 Industries WABAN, Mass., March 25, 2013 /PRNewswire/ — Based on a study of 10,000 U.S consumers, USAA and American Express earned the top spots in the credit card sector of the 2013 Temkin Experience Ratings. At the other end of the spectrum, HSBC was the lowest […]
Stellar Solar Celebrates 15th Year With Launch of Game-Changing Residential Solar Loan
Their no-money-down, 12-year 2.99% solar loan will enable many more homeowners to go solar SAN DIEGO, March 19, 2013 /PRNewswire/ — Stellar Solar, one of California's leading commercial and residential solar integrators is celebrating their 15th year in business by offering a revolutionary new solar loan that is expected to allow even more homeowners to […]
Norwegian Cruise Line Honors Avoya Travel With Top Travel Award
Award Signifies Avoya Travel's Commitment to Creating Better Vacation Experiences MIAMI, March 19, 2013 /PRNewswire/ — Avoya Travel®, one of the leading travel companies in North America and beyond, today announced that it has been named Norwegian Cruise Line's Home Based Partner of the Year. The award honors Avoya® for its outstanding sales performance, elite Network […]
Third Annual Temkin Experience Ratings Evaluates 246 Companies Across 19 Industries WABAN, Mass., March 18, 2013 /PRNewswire/ — Based on a study of 10,000 U.S consumers, USAA and State Farm earned the top spots in the insurance sector of the 2013 Temkin Experience Ratings. At the other end of the spectrum, 21st Century and Liberty Mutual […]
Health Plans Earn Poor Marks in Third Annual Temkin Experience Ratings of 246 Companies Across 19 Industries WABAN, Mass., March 15, 2013 /PRNewswire/ — Based on a study of 10,000 U.S consumers, TriCare and Kaiser Permanente earned the top spots in the health insurance sector of the 2013 Temkin Experience Ratings. At the other end of […]
Third Annual Temkin Experience Ratings Evaluates 246 Companies Across 19 Industries WABAN, Mass., March 14, 2013 /PRNewswire/ — Based on a study of 10,000 U.S. consumers, Southwest Airlines and Alaska Airlines earned the top spots in the airline sector of the 2013 Temkin Experience Ratings. At the other end of the spectrum, US Airways was […]
Chick-fil-A Leads Fast Food Industry in Customer Experience According to New Temkin Group Research
WABAN, Mass., March 13, 2013 /PRNewswire/ — Based on a study of 10,000 U.S. consumers, Chick-fil-A, Dunkin' Donuts, Sonic Drive-In, and Little Caesar's earned the top spots in the fast food sector of the 2013 Temkin Experience Ratings. At the other end of the spectrum, KFC and McDonalds were the lowest-rated fast food restaurants. The […]
How to Improve Customer Experience in the Social Age
Practitioners at the 2013 Summit on Customer Engagement Provide Surprising Answers SAN FRANCISCO, Feb. 20, 2013 /PRNewswire/ — What's the best way to significantly improve customer experience in the Social Age? "It's one of the great hidden opportunities out there," says Bill Lee, author of The Hidden Wealth of Customers (Harvard Business Review Press, 2012) and […]
New Temkin Group Research Shows That Higher Performing Companies Have More Engaged Employees
Second Annual Study Of More Than 2,400 U.S. Employees Shows Increase In Employee Engagement WABAN, Mass., Jan. 30, 2013 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released a new research report: "Employee Engagement Benchmark Study, 2013." The report analyzes the level of engagement that […]
Study Shows Organizations Evolve Through Six Stages of Customer Experience Maturity to Master Competencies WABAN, Mass., Jan. 22, 2013 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released a new research report: "The Four Customer Experience Core Competencies." The report identifies the capabilities required for organizations […]
Temkin Group Announces Winners of 2012 Customer Experience Excellence Award
EMC, Fidelity Investments, Oklahoma City Thunder, Safelite AutoGlass, and Sovereign Assurance of New Zealand earn top honors for customer experience transformation efforts and results WABAN, Mass., Jan. 15, 2013 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, announces the winners and finalists of its 2012 Customer […]
Temkin Group Publishes Its Top Customer Experience Trends to Watch in 2013
Predictions Include Rise of Analytics And More On-Shoring of Contact Centers WABAN, Mass., Jan. 7, 2013 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released its forecast of 13 customer experience trends to watch in 2013. In a previous research report, The Future of Customer […]
Net Promoter Customer Experience Conference
Net Promoter Customer Experience Conference MIAMI, Dec. 20, 2012 /PRNewswire/ — Satmetrix is organising the 7th Annual Net Promoter Customer Experience Conference. The event will take place in 2013 in Miami from Jan 31st -Feb 1st and it will be the biggest Net Promoter conference ever, with 8 marquee industry thought-leaders, over 30 Net Promoter and […]
Rental Cars, Credit Cards, Computers, and Auto Dealers Are the Most at Risk, but Service Recovery Can Increase Future Spending WABAN, Mass., Dec. 18, 2012 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released a new research report: "What Happens After A Good or Bad […]
Satmetrix Launches Net Promoter in a Napkin
SAN MATEO, Calif., Dec. 6, 2012 /PRNewswire/ — NPS Go+ is the only cloud-based software platform focused solely on Net Promoter success and to promote it, Satmetrix, the worldwide leader in customer experience software, has launched the video Net Promoter in a Napkin that explains the concept easily. Satmetrix is currently organizing the 7th Annual Net […]
Study of 5,000 U.S. Consumers Identifies How Consumers Buy Autos, Cell Phones, Computers, Credit Cards, Health Plans, Insurance Policies, and Televisions WABAN, Mass., Oct. 24, 2012 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released a new research report: "What Influences Consumer Purchases?" The study, […]
USAA Earns Highest Net Promoter Scores According to Research Firm Temkin Group
Study of 5,000 U.S. Consumers Benchmarks the Strength of Customer Relationships for 180 Companies Across 19 Industries WABAN, Mass., Oct. 9, 2012 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released a new research report: "Net Promoter Score Benchmark Study, 2012." The study, which is […]
Research Examines Candidates' Net Promoter Scores (NPS) Based On Survey of 5,000 Consumers WABAN, Mass., Sept. 5, 2012 /PRNewswire/ — Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, today released research showing that President Obama has a larger number of Promoters than Mitt Romney. Using a customer […]
Satisfaction Guarantee for All Hawaii Vacation Rentals Booked Through HawaiianBeachRentals.com
By offering an exclusive satisfaction guarantee – a 100% refund of all booking fees – Hawaiian Beach Rentals stands firm on their commitment to providing the best customer experience in the Vacation Rental industry HONOLULU, May 17, 2012 — Although they offer the largest selection of vacation rentals in Hawaii, this is not the expressed […]
Large-Scale Consumer Research Study Finds Strong Correlation Between Customer Experience and Loyalty in the U.S. and UK WABAN, Mass., March 28, 2012 — A new research report published by Temkin Group, The ROI of Customer Experience, uncovers the connection between customer experience and loyalty for 272 large companies in the U.S. and UK. The research, […]
Large-Scale Research Study Rates More Than 200 Companies Across 18 Industries Based on Feedback Survey of 10,000 U.S. Consumers WABAN, Mass., March 5, 2012 — A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies across 18 industries. This is the second year that Temkin […]
Large-Scale Research Study Rates More Than 200 Companies Across 18 Industries Based on Feedback Survey of 10,000 U.S. Consumers WABAN, Mass., Feb. 29, 2012 — A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies across 18 industries. This is the second year that Temkin […]
Large-Scale Research Study Rates More Than 200 Companies Across 18 Industries Based on Feedback Survey of 10,000 U.S. Consumers WABAN, Mass., Feb. 27, 2012 — A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies across 18 industries. This is the second year that Temkin […]
Large-Scale Research Study Rates More Than 200 Companies Across 18 Industries Based on Feedback Survey of 10,000 U.S. Consumers WABAN, Mass., Feb. 23, 2012 — A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies across 18 industries. This is the second year that Temkin […]
Large-Scale Research Study Rates More Than 200 Companies Across 18 Industries Based on Feedback Survey of 10,000 U.S. Consumers WABAN, Mass., Feb. 21, 2012 — A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies across 18 industries. This is the second year that Temkin […]
Ten Ways Businesses Can Improve Their Customer Experience
MINNEAPOLIS, Jan. 17, 2012 — "Businesses today must fight harder than ever to stop customer defections, increase same-store sales and build customer loyalty," according to Pete Bosse, PhD: a consultant specializing in improving the customer experience. When confronted by customer defections, Pete identifies the root cause of poor decisions that usually lead to bad customer […]
Big Business Bites Customers and Alienates Followers, Declares DrTeamwork
MINNEAPOLIS, Jan. 5, 2012 — "The frustration level among Banking, Retail and Telecommunications customers appears to have reached a crescendo," according to Pete Bosse, a PhD consultant also known as DrTeamwork, who specializes in improving the customer experience. Perhaps you noticed the recent media backlash? Bank of America proposed a new $5 debit card fee […]
Research Analyzes How More than 200 Large Companies Collect and Use Customer Experience Metrics WABAN, Mass., Nov. 9, 2011 — A new research report published by Temkin Group, State of CX Metrics, 2011, examines how companies keep track of their interactions with customers. The research is based on a survey of 228 companies with $500 […]
Online Retailer Makes Shopping Fun, Easy and Fast
PITTSBURGH, Sept. 21, 2011 — While gas and groceries continue to rise, that shouldn't be an excuse not to get your gift shopping done this fall and Christmas season at one discount online retailer. Retail Closeout Mall is the premier site for all gifts and novelties because it not only saves shoppers time from driving […]
Art of Service Help Desk Toolkit Enhances Customer Experience
SAN JOSE, Calif., Aug. 30, 2011 — It's now a little easier for IT companies to ensure top-quality customer service in today's hectic business climate. One of the biggest challenges faced by IT organizations today is to provide superior and timely service by help desk personnel who have great technical knowledge and understanding, and, above […]
Indo-American Chamber of Commerce Honors Aegis as the Best Indian Company in USA in Technology
DALLAS and MUMBAI, India, July 12, 2011 — Aegis Limited, a leading outsourcing services provider and part of the Essar group, announced today that the Indo-American Chamber of Commerce (IACC), the only bi-lateral chamber of commerce, has honored Aegis Limited as the Best Indian Company in the United States in Technology. This recognition was bestowed […]
Monetate to Sponsor IBM Coremetrics Marketing Showcase
Premier Conference Focuses on Creating Smarter, More Effective Marketing Campaigns PHILADELPHIA, March 8, 2011 — Monetate, the leading independent provider of testing, targeting, and personalization for websites, is proud to announce its sponsorship of IBM Coremetrics Marketing Showcase 2011, which is being held in Austin, Texas, March 15-17. The conference will focus on how online […]
AisleBuyer Expands with Addition of Two New Vice Presidents
Paul Harsha and Scott Almeida join executive team BOSTON, Feb. 22, 2011 — AisleBuyer LLC, the innovator of mobile checkout solutions, announced today that it has hired two new vice presidents. Paul Harsha, vice president of engineering, and Scott Almeida, CPA, vice president of finance and administration, are the newest additions to the AisleBuyer team. […]
Bling Nation Taps Merchant360 to Support Rapid Growth
Merchant360 delivers VeriFone Vx810 Contactless Application, Merchant Help Desk, and Micros Integration for Bling Nation MEDFORD, Ore., Nov. 9, 2010 — Merchant360, Inc. announced today an agreement to support the rapid growth of Bling Nation's mobile technology platform that enables unique tap-and-connect capabilities at checkout, providing businesses with rich social media connectivity, powerful viral loyalty […]
Online Powersports Retailer Shifts Into High Gear With Monetate
RevZilla.com cites Monetate's lightning-fast implementation and great fit with its customer-focused approach to online retailing PHILADELPHIA, Sept. 16, 2010 — Winning in e-commerce requires selecting just the right tools for building and fine-tuning your website according to RevZilla.com, the hard-charging powersports etailer whose customer story is published today by Monetate, a vendor of choice for […]
Voiance Announces Webinar Focused on Achieving Excellence in Customer Satisfaction
TUCSON, Ariz., Aug. 10, 2010 — Voiance Language Services, one of the leading providers of Over-the-Phone Interpretation services in the United States, announces a webinar presentation featuring Jeanne Bliss, customer experience expert and nationally acclaimed author. In the webinar, Jeanne will share five key decisions companies can make to increase customer loyalty and become "beloved." […]
Hillstone Restaurant Group Selects ReQuest Harmony Solution for Music Distribution
BALLSTON SPA, N.Y., Aug. 6, 2010 — Hillstone, a California-based premium restaurant group, has chosen the ReQuest Harmony solution for music management and distribution to all fifty locations across the US. In step with Hillstone's philosophy of providing an inspired setting and experience, Brian Biel, VP of Design for Hillstone, was in search of a […]
ROYAL OAK, Mich., May 24, 2010 — First Tech Direct, a Microsoft Gold Certified Partner focused on helping companies manage their business processes more effectively and efficiently, today announced that Borroughs Corporation has selected Microsoft Dynamics(R) AX to replace its existing enterprise resource planning (ERP) system. Borroughs Corporation, a Michigan-based manufacturer of industrial storage equipment, […]
The CIOP Institute Honors Graduates of 2009 CIOP Designation Class
NEW YORK, Feb. 22, 2010 — The CIOP Institute is pleased to announce the insurance leaders and professionals who have successfully attained their Chartered Insurance Operations Professional (CIOP) Designation as members of the Class of 2009. Fulfillment of the requirements for the CIOP Designation includes participation in the rigorous CIOP Designation Class followed by successful […]
'Zonline' retailing concept helps consumers finds local offline bargains LOS ANGELES, Nov. 23, 2009 — Microblogging sites are all the rage in social media, and one savvy marketer has taken the concept to the next level. Combining microblogging with advertising, his newly launched website – Zippla.com – lets shoppers search for local offline bargains by […]
Hips & Curves Launches Their New Website – Just in Time for Halloween
The Lingerie E-Store Presents a Vintage Look, an Engaging Customer Experience and a Unique Spin on Fashion Costumes LOS ANGELES, Sept. 28, 2009 — Hips & Curves, the California-based web company offering plus-size women fun, sexy lingerie and apparel, is launching a new version of their website to accommodate their growing customer base, and facilitate […]
Live Music Tutor Inc Continues to Enhance Customer Experience!
ORLANDO, Fla., March 12, 2013 /PRNewswire/ — Live Music Tutor, Inc. has recently made enhancements to improve the functionality of their live online interactive music instruction platform. Since its launch in early 2012 Live Music Tutor has continued to improve the customer experience on their educational platform with input and suggestions from site users. The new […]
Flight Attendant Campaigning to Be America's Next Airline CEO
CORAL GABLES, Fla., March 10, 2009 — Gailen David, a 30-year airline industry veteran, has launched a campaign to be America's Next Airline CEO. His blog http://www.DearSkySteward.com carries his latest YouTube campaign messages, which describe his vision of a new, brighter era in air travel, reintroducing much of what has disappeared over the years. Bringing […]
The Pillars Hotel Celebrates Eighth Year as Member of Small Luxury Hotels of the World
FORT LAUDERDALE, Fla., Jan. 27, 2009 — From its perch on the Intracoastal Waterway, The Pillars Hotel at New River Sound (http://www.pillarshotel.com) has been the preferred destination of snowbirds and business travelers for over 50 years. Today, Fort Lauderdale's premier boutique hotel is celebrating its eighth year as a member of the elite Small Luxury […]
The CIOP Institute's Award for Excellence in Insurance Operations Honors Progressive
NEW YORK, Jan. 7, 2009 — The Chartered Insurance Operations Professional (CIOP) Institute is pleased to announce that The Progressive Group of Insurance Companies has been selected as the recipient of the 2008 Excellence in Insurance Operations Award. This highly selective award program is an appreciative approach that searches for and honors examples of successful […]