SYRACUSE, N.Y., Aug. 28, 2008 — National IT services company RESCUECOM Corp. (http://www.rescuecom.com) announced that it has joined the ranks of the CRN Fast Growth 100. Published annually, the CRN Fast Growth 100 list identifies the computer industry’s fastest growing solutions providers within the United States.
RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to enterprise resource planning (ERP). In addition to one-time, on-site and remote solutions for virtually any computer problem, RESCUECOM provides comprehensive, ongoing IT management services for businesses.
The company has been experiencing rapid growth, and its strong performance for the period between 2005 and 2007 has resulted in its being ranked #90 on the CRN list. “It’s an honor to receive this type of recognition from independent industry experts such as the CRN editorial staff,” said David A. Milman, RESCUECOM’s founder and chief executive officer. “We are extremely proud of our business and team. We employ the ‘best of the best’ computer technicians and also the best technologies in order to ensure that customers receive timely and effective service 24 hours a day, seven days a week, 365 days a year.”
The key to the company’s success is an emphasis on 100 percent customer satisfaction. One component of this focus is its “Fast and Flawless” brand promise for on-site and remote computer repair and support.
The company takes on less than one-tenth of one percent of all technician applicants, and its proprietary System One software, used at every RESCUECOM location, efficiently handles all aspects of administrative operations, from service call scheduling to accounting. These two factors allow RESCUECOM to offer guaranteed results and on-site and remote emergency one-hour response service with or without a contract, providing the industry’s fastest response times and easiest relationships.
“RESCUECOM has taken service commitment to an even higher plane,” said Milman. “That includes a conscious decision not to ‘nickel and dime’ our customers.” When a technician’s recommended solution works, customers never pay more than the original quote they received. If customers do not authorize a technician’s recommended solution, they only pay the minimum diagnostic fee. According to Milman, “That customer focus makes all the difference.”
To learn more about RESCUECOM, visit http://www.rescuecom.com or call 1-800-RESCUE-PC.
2560 Burnet Ave.
Syracuse, NY 13206
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