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PR Fuel: Thumbs All Around
Thumbs Down: Marek Fuchs of TheStreet.com for giving a
presentation last week at the University of North Carolina
for the Society of American Business Editors and Writers'
fall conference (an edited version is here:
http://tinyurl.com/234nub) in which he basically said public
relations people are controlling the coverage of business,
and comparing the financial media to the sports media.
"If you want a quote from anyone, be it a backdating CEO or
a point guard with a suspect jumper, whatever you get will
be vetted and rehearsed seven different ways before it is
uttered. And let's be clear, said utterance will come under
the tight supervision of a heavily armed public relations
staffer," Fuchs said.
While Fuchs' main goal was to slam journalists for not doing
their jobs, he also unfairly attacks public relations
people, many of whom know how difficult it is to control "a
backdating CEO" and "a point guard with a suspect jumper."
What Fuchs does not address is the fact that the subjects of
journalists' questions are often expected to say something
brilliant or newsworthy on cue and without notice while
talking about sometimes complicated and delicate matters.
More so, journalists have an inherent bias towards asking
such subjects questions that are either negative in tone, or
are leading. The main problem I have with the state of
journalism is the inflexibility of journalists (spurred on
by their editors). Journalists, more than PR people, have
created a system that forces PR people and news subjects to
reply with canned responses. The soundbite was created by
the media, not by PR people.
Thumbs Up: David Splivalo of Freestyle Public Relations in
Des Moines, Iowa, who scored a nice profile in Des Moines
Register (http://tinyurl.com/yqgyfe) highlighting his firm's
work with local companies.
"[The firm's] clients include MediNotes, the Technology
Association of Iowa and Baton Rouge-based Trace-Security,
which has been in 10 segments on NBC's 'Today Show' this
year with help from Freestyle," Karen Mracek reported.
This is the type of ink that PR firms often ignore - ink for
their own firms. Freestyle, no doubt, is on the prowl for
new clients, and articles like can be effective ways to
scare up leads. What I found most interesting about Splivalo
is that he's not from Iowa. He's a Californian who launched
a PR firm in the Washington, D.C. area and set up shop in
the Midwest on the suggestion of an Iowa-based client. The
move looks smart because I call tell you, the last thing any
city on either coasts needs is another PR firm.
Thumbs Down: Ellen DeGeneres for using her talk show as a
platform to air a grievance publicly and in the process hurt
a pet adoption shelter. A retelling of DeGeneres' tale and
the debate that ensued as a result can be found here:
http://tinyurl.com/2dq7k5
DeGeneres admitted she broke the shelter's rules, which are
in place to protect the animals the shelter is trying to
save, but her whining suggests that she doesn't believe
rules apply to her or her friends. By using her show to take
on a local non-profit, she showed how "big media" can be a
destructive force when it goes unchecked. The incident has
turned into a PR disaster for everyone involved and all
because of the selfishness of one person.
Thumbs Up: Tom Burgess, a crisis communications and
marketing consultant and trainer and a former submarine
officer and military affairs reporter for Navy Times and The
San Diego Union-Tribune, who penned a column
(http://federaltimes.com/index.php?S=3126912) arguing
against the Department of Defense's plan to hire contractors
to analyze and monitor media reporting and make
recommendations.
"If defense contractors such as Raytheon, Boeing or Lockheed
Martin do the job, that could mean the folks who bring you
radars, war planes or helicopters also would advise top
brass on media coverage of operations and hardware
decisions. Having defense-industry professionals monitor
media coverage of military operations not only is an obvious
conflict of interest, it also raises concerns about how we
build military leaders," Burgess wrote.
The military has plenty of PR problems, but hiring
contractors with ties to defense contractors would just
cause more. I would not be surprised if the PR firms that
have thrown their hat into the ring for this job already
count defense contractors and/or lobbying groups among their
clients.
It was heartening to read a PR professional (Burgess said he
considered going after the contracts before thinking it
through) talk about why utilizing external PR assets is
perhaps not the best way for our military to get its point
across to the public. The column is gutsy and it comes from
someone with military, journalism and PR experience, so I
hope the powers that be read it closely. Burgess shows that
PR people have not just brains, but consciences also.
Thumbs Down: Frank Salvato of The New Media Journal, who
caught got "astroturfing" on Newsvine
(http://tinyurl.com/2gclmx), a popular community news site
that was recently acquired by MSNBC.com. A suspicious
Newsvine reader busted Salvato for promoting his own
articles and the fact that his publication is linked to a
public relations firm. Agribusiness giant Monsanto was
recently busted for doing the same thing.
PR firms and companies who still astroturf (fake grassroots
campaigns to simplify the idea) are going to continue to
find themselves in trouble due to the increasing number of
ultra-savvy Internet users. Sniffing out these campaigns is
often not difficult, so why anyone bothers to continue the
farce is beyond me.
Astroturfing is a negative mark on our industry and one that
should be frowned on. It's one reason why the PR industry
continues to be held in such low esteem by the general
public, and it hinders honest PR efforts.
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Ben Silverman is currently the Director of Development and a
Contributing Editor for Indie Research
(http://www.indieresearch.com), an independent investment
research service. Previously, Ben was a business news
columnist for The New York Post and the founder/publisher of
DotcomScoop.com. He can be reached via email at
bensilverman@gmail.com.
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