New Tool Harnesses Smartphone Technology to Keep Guests Constantly Connected With Hotel Services
OKLAHOMA CITY, Dec. 6, 2012 /PRNewswire/ — Hospitality software innovations company Monscierge rolls out Monscierge | Connect, the first phase of mobile applications complementing the product line designed to enhance hotels' connections to their guests. Currently available for download on the iOS platforms, Connect will be launched for Android early January 2013.
Monscierge | Connect provides hotels with the tools to stay in touch with guests through their smartphones, allowing guests access to the full array of a hotel or brand's services in a way that suits the needs of today's tech-savvy consumer. Hotel amenities are available at a touch, including room service, concierge, spa reservations, dining availability and more. Participating hotels and their chain executives manage the content they want to share through an easy-to-use content management system. Guests can communicate their needs via chat or voice, quickly putting them in contact with valet, housekeeping, or any department the hotel provides. The hotel manages service delivery through automated dispatch and the built-in monitoring functionality.
Using the power of the geo-location functionality built into today's mobile technology, guests access every hotel via one app, or if a brand desires, through the brand's app. Monscierge | Connect wraps itself in the approved brand voice for each hotel, and makes that hotel and brand's specific content available at their fingertips. While the complete functionality of Monscierge | Connect is only available at participating hotels, guests will still have access to recommendations and other travel information virtually anywhere they stay.
"After 3 years of researching over 1,000 hotels and resorts across several countries, we are excited to announce our Monscierge | Connect app," said Marcus Robinson, CEO of Monscierge. "Our joint research with these thousand hotels was conclusive – 73% of inquiries to the front desk, bell staff or concierge were related to hotel services and local information and recommendations. Hotels and guests want an easier way to stay connected with one another, and local information from trusted sources via technology. We believe that our Monscierge | Connect app provides guests and hotels with exactly what they have been asking for – elegant connections delivering trusted recommendations. Freeing-up staff time, yet delivering the guest experience desired. Reception by guest-users and the hospitality industry has been overwhelmingly positive."
Monscierge | Connect functionality allows for a hotel to deliver real-time information to their guests as well. Some hotels have utilized Connect to alert guests of parking availability, discounts in the bar or spa, or when a room is ready for early check-in. Whether arriving by taxi, visiting attractions or sitting poolside, the guest can manage every aspect of their stay and hotels can make that stay enhanced. Digital postcards are also available through the app, which carry the client hotel branding. Guests can add their own messages and send them to friends and family through email, Facebook, and Twitter – facilitating the guest's connection to friends and family while providing added exposure for the brand and location.
Monscierge | Connect provides true, curated local recommendations powered by RCloud, encompasses 47 cities and thousands of consistently updated recommended merchants. Guests can choose the filters for their desired experience and find recommendations for dining, events, and attractions. Trip-planning functionality is built into the app for travelers to plan their customized experience virtually anywhere they stay. Hotels can manage their preferred recommendations to further tailor the guests' local experience.
About Monscierge:
Founded in 2009, Monscierge is an international software company specializing in innovative hospitality solutions. This private Oklahoma City-based firm has developed a suite of products ranging from lobby devices, mobile and tablet applications, and content management systems, among other customized solutions dedicated to improving guest experiences and hotel relations.
For more information, visit http://www.monscierge.com
Crystal Robinson, Media Director
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