Leading Customer Experience Research and Consulting Firm Expands Its Key Staff
WABAN, Mass., Jan. 6, 2014 /PRNewswire/ — Temkin Group, a leading advisor to organizations committed to improving their customer experience, today announced that Denise Bahil has joined the company as a Customer Experience Transformist. Bahil was previously the AVP, Client Insights and Decision Support at Scottrade.
"I've leveraged Temkin Group's research and insights for years and have admired its leading-edge customer experience insights," said Bahil. "I'm really excited to join the team and look forward to helping companies make more customer insightful decisions."
Bahil will contribute to Temkin Group's research in the areas of customer insights and voice of the customer programs, identifying best and emerging practices for building customer loyalty by improving customer experience. With industry-defining reports such as The Future of Customer Experience, The Four Customer Experience Core Competencies, Blueprint for a Successful CX Organization, The ROI of Customer Experience, and State of Voice of the Customer Programs, Temkin Group's research is already on the must-read list for executives who care about customer experience.
In addition to expanding the company's thought-leading research, Bahil will provide advisory services for Temkin Group's clients that represent some of the world's largest brands. In that role, she will lead workshops, review customer experience plans, and provide advice on how these organizations can more effectively interact with their customers.
"We're thrilled to welcome Denise to Temkin Group. Her experience, insights, and energy will help accelerate our clients' customer experience journeys," states Bruce Temkin, Managing Partner of Temkin Group.
For more information about Bahil or Temkin Group, visit http://www.TemkinGroup.com.
About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. Temkin Group also publishes Temkin Ratings (www.TemkinRatings.com), an annual evaluation of companies based on consumer feedback. For more information, contact Bruce Temkin at 617-916-2075 or send an email.
About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters® (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining keynote addresses. He is also the co-founder and Chair of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management.
Customer experience matters is a registered trademark of Temkin Group.