Operations VP will lead Day Two of February conference devoted to medical equipment service and support
NEW YORK, Jan. 24, 2013 /PRNewswire/ – Choice Logistics, the leading provider of critical inventory logistics solutions, announced today that Doug Magnan, Vice President of Operations, will serve as a chairperson of the Field Service Medical conference. The event, which takes place February 19-21, 2013 at the Ranch Bernardo Inn in San Diego, California, will focus on strategies for medical equipment companies to increase revenue and customer satisfaction with service-based solutions.
With lifesaving products installed in hospitals and treatment centers around the world, the medical device and equipment industry has demanding service delivery requirements. Field Service Medical is the only event in North America specifically tailored to address the concerns of medical equipment service and support executives. Magnan will reference his experience at Choice Logistics supporting service parts logistics for companies such as Elekta, MEDRAD and Mindray to kick off Day Two of the conference and give perspective throughout the day to presentations addressing the major themes of the conference: Transitioning from a product-based company to one that is services-based and improving technicians’ soft skills to increase revenue and customer satisfaction.
About Doug Magnan
Magnan is a seasoned field service executive with extensive third-party service parts logistics experience. As Vice President of Operations, Magnan is responsible for Choice Logistics’ internal operations, including its Global Logistics Center and Solutions Design team. Previously, he managed the company’s global logistics network of strategic stocking locations (SSLs) across North America, yielding a high level of field performance and process compliance. Magnan also held several operations management positions with Choice Courier Systems and Archer Management Systems prior to focusing on service parts logistics. Doug holds a Bachelor of Science in aeronautical studies and transportation management from Embry-Riddle Aeronautical University.
About Field Service Medical
Field Service Medical 2013 addresses the challenges of medical device and equipment manufacturers looking to increase service revenue through improved support capabilities. Nearly 200 senior-level field service experts will learn and share best practices in areas such as optimizing service sales, improving technicians’ soft skills, developing successful third-party relationships, and enhancing customer relationship management systems. To learn more about the Field Service Medical conference taking place in San Diego February 19-21, 2013, or to register for the conference, please visit www.fieldservicemedical.com.
About Choice Logistics
Choice Logistics provides customized logistics solutions that meet the high-availability requirements of global technology manufacturers and third-party service organizations. Its global network of strategic stocking locations, linked by dependable transportation solutions, a unified technology platform, and a performance-driven culture, turns time-critical systems support into premium service offerings that generate profitable revenues, strong reputations, and close customer relationships.
To learn why service-driven companies such as Avaya, Bayer Healthcare, Canon, Cisco, Cox Communications, Dell, EMC, and Pendum trust Choice Logistics as their service parts logistics partner, call 1-800-593-2108, or visit www.choicelogistics.com.