eNewsroom for: Temkin Group

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Temkin Group Company Profile

Temkin Group is a customer experience research and consulting firm with one simple goal for its clients: increase customer loyalty by becoming more customer-centric. We combine customer experience thought leadership with a deep understanding of the dynamics of large organizations to help senior executives accelerate their results.

News from Temkin Group:

New Temkin Group Research Sees Strong Customer Experience Improvements by Large Companies

Temkin Group Releases Its Fourth Annual Study of Customer Experience Management Maturity Within Large Organizations
WABAN, Mass., April 23, 2014 /PRNewswire/ – Temkin Group released a new report, State of Customer Experience Management, 2014, based on a study of more than 200 large organiz…

Consumers Prefer Conducting Most Business Interactions Online, According to New Temkin Group Research

Study of 10,000 U.S. Consumers Examines Preferences for Using Different Channels for Interacting with Companies Across Age Groups
WABAN, Mass., April 15, 2014 /PRNewswire/ — Temkin Group released new research, Consumer Channel and Cross-Channel Benchmark, 2014. The report identifies whic…

USAA Dominates Annual Consumer Trust Ratings by Temkin Group

Fourth Annual Temkin Trust Ratings Evaluates 268 Companies Across 19 Industries
WABAN, Mass., April 9, 2014 /PRNewswire/ – Based on a study of 10,000 U.S. consumers, USAA took the top three spots for its banking, insurance, and credit card businesses in the 2014 Temkin Trust Ratings, which rat…

Allegiance, Clarabridge, and Verint Win 2014 Customer Experience Vendor Excellence Awards From Temkin Group

Eight Vendors Selected As Finalists For Helping Organizations Become More Customer-Centric
WABAN, Mass., April 8, 2014 /PRNewswire/ – Temkin Group, a leading customer experience research and consulting firm, announces the winners and finalists of its 2014 Customer Experience Vendor Exc…

Temkin Group Launches Amplify Empathy Challenge, a New Campaign to Raise Level of Empathy Within Organizations

Temkin Group Will Award $2,500 To Individuals Who Submit Ideas For Raising Empathy Within Their Organizations
WABAN, Mass., March 31, 2014 /PRNewswire/ — Temkin Group announces the launch of its Amplify Empathy™ Challenge. To help organizations develop more empathy for their customers, Te…

Toyota, Buick, and Lexus Earn Top Spot in Customer Experience Ratings Amongst Auto Dealers, According to Temkin Group

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries
WABAN, Mass., March 27, 2014 /PRNewswire/ – Toyota, Buick, and Lexus dealers deliver the best customer experience in the auto industry, according to the 2014 Temkin Experience Ratings, an annu…

Bright House Networks and DirecTV Earn Top Customer Experience Ratings Among Abysmal TV Service Provider Scores, According to Temkin Group

TV Service Providers Earn Lowest Average Scores in Fourth Annual Temkin Experience Ratings Covering 268 Companies Across 19 Industries
WABAN, Mass., March 27, 2014 /PRNewswire/ – Bright House and DirecTV deliver the best customer experience in the TV services industry, according to…

Best Western and La Quinta Inn Earn Top Customer Experience Ratings for Hotels, According to Temkin Group

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries
WABAN, Mass., March 26, 2014 /PRNewswire/ – Best Western and La Quinta Inn deliver the best customer experience in the hotel industry, according to the 2014 Temkin Experience Ratings, an annual ra…

Kaiser Permanente and Humana Earn Top Customer Experience Rankings Among Mediocre Health Plans, According to Temkin Group

Health Plans Score Poorly in Fourth Annual Temkin Experience Ratings That Evaluates 268 Companies Across 19 Industries
WABAN, Mass., March 26, 2014 /PRNewswire/ – Kaiser Permanente and Humana deliver the best customer experience among a poor scoring group of health plans, according…

USAA Earns Top Customer Experience Rating for Credit Card Issuers, According to Temkin Group

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries
WABAN, Mass., March 24, 2014 /PRNewswire/ – USAA delivers the best customer experience in the credit card industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies bas…

Regions and Credit Unions Earn Top Customer Experience Ratings for Banks, According to Temkin Group

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries
WABAN, Mass., March 24, 2014 /PRNewswire/ – Regions and credit unions deliver the best customer experience in the banking industry, according to the 2014 Temkin Experience Ratings, an annual ranking…

TracFone Earns Top Customer Experience Rating for Wireless Carriers, According to Temkin Group

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries
WABAN, Mass., March 21, 2014 /PRNewswire/ – TracFone delivers the best customer experience in the wireless industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies b…

Apple and Hewlett-Packard Earn Top Customer Experience Ratings for Computer Makers, According to Temkin Group

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries
WABAN, Mass., March 21, 2014 /PRNewswire/ – Apple and Hewlett-Packard deliver the best customer experience in the computer making industry, according to the 2014 Temkin Experience Ratings, an a…

USAA and State Farm Earn Top Customer Experience Ratings for Insurers, According to Temkin Group

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries
WABAN, Mass., March 20, 2014 /PRNewswire/ – USAA and State Farm deliver the best customer experience in the insurance industry, according to the 2014 Temkin Experience Ratings, an annual ranking…

Chick-fil-A and Sonic Drive-In Earn Top Customer Experience Ratings for Fast Food Chains, According to Temkin Group

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries
WABAN, Mass., March 20, 2014 /PRNewswire/ – Chick-fil-A and Sonic Drive-In deliver the best customer experience in the fast food industry, according to the 2014 Temkin Experience Ratings, an ann…

Sam’s Club and Amazon.com Earn Top Customer Experience Ratings for Retailers, According to Temkin Group

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries
WABAN, Mass., March 19, 2014 /PRNewswire/ – Sam’s Club and Amazon.com deliver the best customer experience in the retail industry, according to the 2014 Temkin Experience Ratings, an annu…

Southwest Airlines Earns Top Customer Experience Rating for Airlines, According to Temkin Group

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries
WABAN, Mass., March 19, 2014 /PRNewswire/ – Southwest Airlines delivers the best customer experience in the airline industry, according to the 2014 Temkin Experience Ratings, an annual ranking of co…

Temkin Group Defines Blueprint for Great Customer Experience in Complimentary eBook “People-Centric Experience Design”

PCxD concept defined by three key principles: Align through Purpose, Guide with Empathy, and Design for Memories
WABAN, Mass., March 18, 2014 /PRNewswire/ — Temkin Group, a leading customer experience research and advisory firm, released a new eBook: People-Centric Experience Design™ (…

New Temkin Group Research Shows Slight Drop in Employee Engagement in the U.S.

Third Annual Study Examines More Than 5,000 U.S. Employees
WABAN, Mass., March 11, 2014 /PRNewswire/ – Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released a new research report: “Employee Engagement Benc…

H.E.B., Trader’s Joe’s, Chick-fil-A and Publix Earn Top Customer Experience Ratings in Temkin Group Report

Fourth annual “Temkin Experience Ratings” reveals grocery and fast food chains dominate the top spots among evaluation of 268 companies across 19 industries.
WABAN, Mass., March 4, 2014 /PRNewswire/ – Based on a study of 10,000 U.S consumers, H.E.B., Trader Joe’s, Chi…

Consumers Report Greatest Number of Bad Experiences with Time Warner Cable and Motel 6, According to New Temkin Group Research

Study of 10,000 U.S. Consumers Examines the Effects of Delivering Bad Experiences Across 19 Industries
WABAN, Mass., Feb. 25, 2014 /PRNewswire/ – Temkin Group released new research, What Happens After a Good or Bad Experience, 2014. The report examines the relationship between 10,000 U.S…

U.S. Consumers’ Well-Being Is Improving, According to New Temkin Group Research

Temkin Well-Being Index Shows Improvement Between 2012 and 2014, Especially In Financial Security
WABAN, Mass., Feb. 19, 2014 /PRNewswire/ – Temkin Group released its Temkin Well-Being Index (TWI), which measures the well-being of U.S. adult consumers. The TWI is based on surveys of 10,000…

Customer Experience Professionals Are Highly Satisfied and Compensated, According to New Temkin Group Research

Average Annual Salary Across Five Different Roles Ranges from $90,000 to $260,000
WABAN, Mass., Feb. 11, 2014 /PRNewswire/ – Temkin Group released new research, State of the Customer Experience (CX) Profession, 2014. The report examines response from 293 CX professionals in late Q4 2013 a…

New Temkin Group Research Details How Companies Can Drive and Sustain Customer Experience Improvements

Research Introduces a New Concept Called “Employee-Engaging Transformation”
WABAN, Mass., Feb. 6, 2014 /PRNewswire/ — Temkin Group released new research, Introducing Employee-Engaging Transformation. The report identifies what it takes for large organizations to impro…

Temkin Group Accepting Nominations for 2014 Customer Experience Vendor Excellence Awards

CxVE awards highlight importance of vendors that help companies become more customer-centric
WABAN, Mass., Feb. 5, 2014 /PRNewswire/ – Temkin Group announced the opening of the nomination period for its 2014 Customer Experience Vendor Excellence (CXVE) Awards. These awards recognize the…

New Temkin Group Research Finds Investments in Customer Experience Expected to Surge in 2014

Large Organizations Plan for More Spending, Hiring, Text Analytics, Online & Mobile Experiences, and CX Consultants
WABAN, Mass., Feb. 3, 2014 /PRNewswire/ – Temkin Group released new research, Customer Experience Plans and Expectations for 2014. The data snapshot examines what 15…

Six Laws of Customer Experience Define How Companies Treat Customers, According to Newly Published Infographic from Temkin Group

Customer experience laws are crucial for companies looking to make sustainable improvements
WABAN, Mass., Jan. 14, 2014 /PRNewswire/ – Temkin Group, a leading customer experience research and advisory firm, released a new infographic: Six Laws of Customer Experience: The Fundamental T…

2014 Is “The Year of Empathy,” According to Temkin Group Research

Bruce Temkin, Managing Partner of Temkin Group, Publishes 14 Customer Experience Trends to Watch in 2014
WABAN, Mass., Jan. 13, 2014 /PRNewswire/ – Bruce Temkin, widely recognized as a customer experience visionary, has released his annual listing of customer experience trends to watch. He…

Temkin Group Releases New Research Detailing Customer Experience Efforts Within 11 Leading Companies

Highlights From Adobe, AIG Asia Pacific, Cisco, Cox Communications, EMC, Findel Education Resources, Fiserv, Intuit, Oracle, Rackspace, and UMB Bank.
WABAN, Mass., Jan. 7, 2014 /PRNewswire/ – Temkin Group released new research, Lessons in CX Excellence, 2014. The report examines the cu…

Customer Experience Executive Denise Bahil Joins Temkin Group

Leading Customer Experience Research and Consulting Firm Expands Its Key Staff
WABAN, Mass., Jan. 6, 2014 /PRNewswire/ – Temkin Group, a leading advisor to organizations committed to improving their customer experience, today announced that Denise Bahil has joined the company as a Custome…

Customer Experience Metrics Are Widely—But Not Effectively—Used, According to New Temkin Group Research

Only 12% of Large Firms Receive at Least a “Good” Rating in Temkin Group Assessment
WABAN, Mass., Dec. 17, 2013 /PRNewswire/ — Temkin Group released new research, State of Customer Experience Metrics, 2013. The report examines how 173 large companies use customer experience (CX…

Temkin Group Announces 2013 Customer Experience Excellence Award Winners

AIG Asia Pacific, Cisco, EMC, Intuit, Oracle Earn Top Honors for Their Customer Experience Efforts
WABAN, Mass., Dec. 10, 2013 /PRNewswire/ – Temkin Group, a leading market research and consulting firm that helps organizations accelerate customer experience transformation, announces th…

New Temkin Group Research Study Reveals Consumers Recommend USAA the Most and HSBC the Least

Study of 10,000 U.S. Consumers Benchmarks Net Promoter® Scores (NPS®) For 269 Companies Across 19 Industries
WABAN, Mass., Nov. 14, 2013 /PRNewswire/ – Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released a new…

Temkin Group’s Latest Research Report Reveals a Marked Increase in Spending on Voice of the Customer Programs

Study Shows That Analytics and Mobile Will Become More Important as These Programs Mature
WABAN, Mass., Oct. 22, 2013 /PRNewswire/ – Temkin Group released a new research report, State of Voice of the Customer Programs, 2013. The research examines almost more than 180 large companies that ha…

50 Top Customer Experience Tips Published by Temkin Group in Infographic, eBook Form

50 CX Tips: Simple Ideas, Powerful Results is available for free download on Customer Experience Matters ® blog
WABAN, Mass., Oct. 9, 2013  /PRNewswire/ — Temkin Group’s research shows that 62% of large firms want to deliver industry-leading customer experience (CX) within three year…

Nominations Being Accepted for Temkin Group 2013 Customer Experience Excellence Awards

Temkin Group to give away free eBook and research report in celebration of Customer Experience Day on October 1st
WABAN, Mass., Oct. 1, 2013 /PRNewswire/ – Across all industries and sectors, organizations are finding ways to improve customer experience in a sustainable manner. Temkin Group&…

Temkin Group Celebrates First Annual Customer Experience Day on October 1 by Offering Valuable Free Resources

Free CX research report, webinars, 50 CX tips and more provided to help businesses improve overall customer experience
WABAN, Mass., Sept. 17, 2013 /PRNewswire/ – Customer experience (CX) Day is a global celebration of companies and people who are delivering great experiences to customers c…

VMware, Microsoft and SAP Earn Top Grades for Their Products and Relationships, According to New Temkin Group Research

Survey of 800 IT Decision Makers At Large Organizations Rates 54 Tech Vendors
WABAN, Mass., Sept. 3, 2013 /PRNewswire/ – Temkin Group released a new research report, Tech Vendors: Benchmarking Product and Relationship Satisfaction of IT Clients, 2013. The research rates 54 technology ven…

Top-Rated Customer Service Delivered by USAA, According to Third Annual Temkin Customer Service Ratings

TV service providers, ISPs ranked lowest among 235 companies rated in Temkin Group survey
WABAN, Mass., Aug. 21, 2013 /PRNewswire/ – USAA earned the top two spots for its insurance and banking businesses in the third annual Temkin Customer Service Ratings. The ratings are based on Temki…

Amazon and USAA Deliver Best Online Experience, According to New Temkin Group Research

Third Annual Temkin Web Experience Ratings Evaluates 211 Companies Across 19 Industries to Reveal Overall Poor State of Web Experiences
WABAN, Mass., Aug. 6, 2013 /PRNewswire/ – Amazon.com earned the top rating and USAA took the next two spots for its bank and insurance businesses in the third…

Weak Employee Engagement Efforts Affect Six out of Ten Large Firms, Says New Temkin Group Research

Findings based on Employee Engagement Competency Assessment results from 200 large companies
WABAN, Mass., July 30, 2013 /PRNewswire/ – Temkin Group recently published a research report, State of Employee Engagement Activities, 2013, showing that only one-quarter of employees within la…