Service Quality Institute Company Profile
Service Quality Institute is the global leader customer service excellence. We help organizations keep customers, build market share, and create a customer service culture that leads to success.
A customized solution
SQI tailors, personalizes, and customizes programs to any degree your organization wants with no limitations. We will work with you to create a program that changes your employees’ attitudes and behaviors. These programs will build morale, teamwork and communication by empowering your employees.
Eliminate 80 percent of employee’s training time.
Training time is the most expensive part of training. Our programs will reduce costs of training while producing more productively, thus greater profits.
Eliminate 95 percent of all travel expenses
All SQI training is done on site by the organization’s own employees.
We Create Service Cultures For Companies
The Service Quality Institute has the largest collection of customer service programs, DVDs, literature, seminars and certification programs in the world. With our proven system, businesses are able to introduce a new program every four to six months helping you create a culture change, and sustain your business’s commitment to customer service excellence. Your employees will benefit from the convenience of our Online Learning Program, and Certifications Seminars can be scheduled to help you drive the service culture. We will show you how to save money by introducing programs like our BAD Cost Reduction Campaign. SQI can help your organization measure its return on investment monthly, quarterly, and annually. These programs will empower your employees, increase productivity, and improve customer satisfaction.
News from Service Quality Institute:
Customer Service Keynote Speaker John Tschohl Asks "Do You Make These 10 Employee Training Mistakes?"
MINNEAPOLIS, Jan. 21, 2014 /PRNewswire/ — Most of the money and time companies spend on training is wasted. That's because the majority of companies use outdated training ideas and boring training methods, according to John Tschohl, president of Service Quality Institute. "Training that is poorly presented goes in one ear and out the other. It's no […]
Customer Service Keynote Speaker John Tschohl Proves Empowered Employees Create Profits
MINNEAPOLIS, Dec. 11, 2013 /PRNewswire/ — Companies can make more money when they empower employees to make decisions that create over happy customers, said John Tschohl, who presents strategic keynote speeches about customer service to companies worldwide. "Employee empowerment is defined as allowing employees to make fast decisions — on the spot — in favor of the customer. […]
Customer Service Keynote Speaker John Tschohl Says Businesses Must Master Speed
MINNEAPOLIS, Nov. 5, 2013 /PRNewswire/ — Among the many tools and tactics a company can use to improve the customer experience, speed is the most overlooked. "That's unfortunate because a major factor in creating a positive customer experience is speed," says customer service expert John Tschohl, author of "Achieving Excellence Through Customer Service" and president of […]
Customer Service Strategist John Tschohl Says 'Customer Service Is Everyone's Job'
MINNEAPOLIS, Oct. 2, 2013 /PRNewswire/ — Mayo Clinic is continually ranked among the top companies in the world for customer service. It's easy to see why. "They believe that customer service is everyone's job," says John Tschohl, http://www.customer-service.com, who presents keynote speeches around the world on customer service strategies. "Every employee is a customer service employee." […]
Retail Customer Service Expert John Tschohl Says a Service Plan Is Critical for Success
Managing the "Customer Experience" Can Drive Sales and Profits MINNEAPOLIS, Aug. 20, 2013 /PRNewswire/ — All too often, customer service is not a priority for retailers. That is a critical mistake, says John Tschohl, President of Service Quality Institute, www.ServiceQualityInstitute.com. "Instead of focusing on their customers they focus on numbers," said Tschohl, an internationally recognized service […]
Healthcare Employees Can Move Up to Better Jobs, Says Customer Service Expert John Tschohl
MINNEAPOLIS, July 12, 2013 /PRNewswire/ — When we go to the hospital or clinic, the same people greet us and service us most of the time. While these people almost seem like extended family members, have you ever wondered why they never move up in their careers? According John Tschohl, whom Time Magazine called the "Customer […]
Retail Banking Employees Can Move Up to Better Jobs, Says Customer Service Expert John Tschohl
MINNEAPOLIS, May 30, 2013 /PRNewswire/ — When we go to the bank, the same people greet us and service us most of the time. While these people almost seem like extended family members, have you ever wondered why they never move up in their careers? According John Tschohl, whom Time Magazine called the "Customer Service Guru" […]
