John Tschohl Company Profile
Service Quality Institute is the global leader customer service excellence. We help organizations keep customers, build market share, and create a customer service culture that leads to success.
News from John Tschohl:
MINNEAPOLIS, Feb. 18, 2014 /PRNewswire/ — Every business makes mistakes with customer service. "The smart ones know how to turn a customer with a problem into a customer for life," according to John Tschohl, author of "Loyal for Life." "Customer retention is all about creating loyalty and a fan base. Customers will come back more often. […]
MINNEAPOLIS, Sept. 12, 2013 /PRNewswire/ — If retailers want to own the market, crush competitors and reap financial rewards, they must create a strategic plan to improve customer service and enhance the customer experience, according to John Tschohl, president of Service Quality Institute, www.customer-service.com "If your company thinks customer service is limited to greeting a customer […]
