SAN JOSE, Calif., Aug. 30, 2011 — It's now a little easier for IT companies to ensure top-quality customer service in today's hectic business climate.
One of the biggest challenges faced by IT organizations today is to provide superior and timely service by help desk personnel who have great technical knowledge and understanding, and, above all, a high standard of customer interaction and service.
The help desk is a critical part of the customer experience. A few minutes on the phone can make or break relationships. Companies must ask themselves: How does our help desk compare with the competitors? Are we leading or lagging behind? What are our strengths and weaknesses?
These are questions every IT company needs to consider when evaluating its customer service reputation.
The Art of Service Founder and CEO Ivanka Menken is devoted to enhancing customer service in the IT industry through a line of innovative educational products.
The Art of Service Help Desk Toolkit can help IT professionals in companies of all sizes and any type to become better educated about customer service and help desk support.
"The Help Desk Toolkit supports a company's goals by providing step-by-step guides, templates and best practice examples that enable them to meet this challenge head on," Menken said.
This toolkit allows companies to focus on organizational goals and strategy. Contents include easy-to-use templates, assessments, presentations and documents that can be adapted to the organization's requirements.
The PowerPoint presentations can be used to educate staff, produce management presentations or support cases for help desk implementation. The supporting documents and templates will help companies identify the areas within the organization that require the most activity and provide a starting point when designing and implementing new designs, policies and procedures. The additional assessments and resources will enable professionals to improve their organization's help desk understanding and knowledge base.
In addition to the Help Desk Toolkit, The Art of Service has a comprehensive offering of education solutions geared toward the busy IT professional. AOS instructors are experienced in classroom-style delivery, boardroom-style executive coaching, on-the-job training and online virtual support for remote students.
For more than 30 years leaders in the IT professions have looked to the AOS team for their expertise in such topics as:
- IT Service Management with ITIL®
- Cloud computing
- Standards for the IT Industry: ISO/IEC 20000 and ISO/IEC 27000
- Help desk pathway
- Customer service for IT Professionals
- HR management
- Career development
- Service Level Management
The Art of Service is one of the most trusted sources for career-driven IT professionals. For more information about the Help Desk Toolkit and the company, please visit http://www.theartofservice.net.
Photo: The Art of Service Founder and CEO Ivanka Menken
http://www.ereleases.com/pic/2011-IvankaMenken.jpg
About The Art of Service
As a cutting-edge IT service framework company, The Art of Service is leading the way in providing high end, client-focused books, toolkits and online and classroom education programs. The company is one of the most trusted sources globally for the career-driven IT professional.
Contact:
Jennifer Wezensky
JW Public Relations
Email
269.274.4071
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