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Adventist Health System Partners with Language Line Services to Bolster Language Access for Limited English Speaking Patients

MONTEREY, Calif., Oct. 7, 2010 — Adventist Health System, the largest not-for-profit Protestant healthcare provider in the nation, has partnered with Language Line Services to offer its 43 hospitals and numerous clinics access to a comprehensive suite of interpreting and translation services in an effort to better serve its limited English proficient patients and families.

Language Line Services will furnish Adventist Health System with over-the-phone interpretation, available in more than 170 spoken languages, as well as American Sign Language (ASL). In addition, the company offers over-video and face-to-face interpreter services and a broad range of solutions for healthcare providers such as document translation, on-site staff training and quick reference guides.

According to Louis Provenzano, Language Line Services President and COO, “The comprehensive language access portfolio provided to Adventist Health System is designed to increase both patient safety and satisfaction, while ultimately reducing language support costs, as our company has done for thousands of healthcare organizations nationwide.”

“Adventist Health System may also benefit from the Customer Regulatory Readiness Program developed by Language Line Services to help hospitals ensure compliance with existing and new Joint Commission accreditation standards in January 2011,” added Provenzano.

Earlier this year, the Joint Commission issued a report entitled “Advancing Effective Communication, Cultural Competence, and Patient and Family-Centered Care: A Roadmap for Hospitals.” It outlines a number of new language requirements for hospitals that address such issues as: patient preferred language; the competency of individuals who provide language services; the delivery of language services; and the translation of materials and signage.

For more information about Language Line Services’ interpreting and translation services for healthcare organizations, or the company’s Customer Regulatory Readiness Program, contact Greg Marshall at 1-866-862-5530 or Email.

About Adventist Health System

Adventist Health System is a not-for-profit healthcare organization that emphasizes Christ at the center of care. Founded in 1973 to support and strengthen Seventh-day Adventist healthcare organizations in the Southern and Southwestern regions of the United States, Adventist Health System has quickly grown to become the largest not-for-profit Protestant healthcare provider in the nation. Today, Adventist Health System supports 43 hospitals and employs 55,000 individuals. Adventist Health System hospitals are comprised of 7,700 plus licensed beds, providing care for 4 million patients each year in inpatient, outpatient and emergency room visits. For more information, visit http://www.adventisthealthsystem.com/.

About Language Line Services

Language Line Services, the global leader in telephone interpreting and language solutions, serves clients in government, healthcare, telecom, financial services, insurance and many other industries by quickly connecting them to their customers, patients and sales prospects in more than 170 spoken languages as well as American and Mexican sign language. Growth of the language interpreting industry has soared with increased immigration and government regulatory policies mandating that organizations provide services to limited English speakers in their own languages. Language Line Services is recognized as a trusted partner to thousands of clients throughout the United States, Canada and the United Kingdom, providing access to the industry’s fastest language interpreting service at highly competitive rates. For more information about Language Line Services’ suite of telephone and video interpreting, document translation, interactive software-based translation, interpreter assessment and training programs, please call +1 (800) 752-6096 or visit http://www.languageline.com/.

Media Contacts:
Dale Hansman / Email / 831-648-7436
Shawn Yanan / Email / 305-962-1768

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