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PR Fuel: Who Should Write Your Press Releases?
Writing a press release can be a delicate matter. The PR
person who must pitch the release wants to have a say in
what is included in the release. The people quoted in the
release, often high-level executives, want to make sure they
sound professional and intelligent. Partners mentioned in a
press release want to ensure that their image remains
intact. Writing a press release can take days and dozens of
drafts, so the question must be asked, who should write your
press releases?
In a perfect world a PR person will work with everyone
involved to get a press release to the point where it's
ready to be unleashed on the world. But not every company
has a trained PR professional at their disposal, and not
every PR person is a good writer. I know PR people who can
use the written word in a way that would make Hemingway
blush, but their verbal skills would make even a child
laugh. And there are the people who have silver tongues and
are all thumbs when it comes to writing.
A press release is the media's window to your company's
world, so it makes sense that whoever is tasked with writing
it knows what they're doing. There are many solutions
available to solve this problem:
1. A press release writing service
2. A technical writer
3. A professional journalist
4. Someone on staff who can write
I'll start from the bottom.
I know office managers who write press releases, and
rightfully so. A job title means little and you will be
surprised to find that some of your company's most talented
wordsmiths are often the people who don't write as part of
their normal job task. I've seen techies who can write
circles around marketing people and executives who don't
know how to use spell check. Consider querying your
available staff, regardless of job title, about their
writing capabilities.
This is not a good time to be a professional journalist.
Newspapers and magazines aren't hiring much and the dotcom
downturn has left many good journalists without jobs. So now
is a good time to get a professional journalist to turn to
the "dark side." There are plenty of journalists who
moonlight by writing press releases and marketing material,
usually for companies they normally wouldn't cover as part
of their duties. Poke around Internet job boards to find
someone with a solid journalism background who can churn
high-quality press releases on the cheap while the getting
isn't so good in their profession. Technical writers fall
into this category also. Many writers make a career for
themselves by simply writing press releases, marketing
material or inter-office corporate communications material.
A press release writing service (like http://eReleases.com)
combines the above two elements because they normally employ
journalists and technical writers. Usually for a flat-fee
you'll get a professional writer taking over the reins of
your press release, which should guarantee that the release
will be well-written, accurate and enticing.
As always, there are a number of factors to take into
consideration when writing a press release. What do you hope
to accomplish with the release? How timely is the release?
What type of follow-up will there be on the release? What
will your partners let you say in the release?
When you have a skilled writer handling the release you'll
be able alleviate at least one major concern.
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Recent Public Relations Disasters, And What Should Have Been
Done
Incident #1: Phoenix radio station KUPD is hit with a
controversy after morning radio personality Beau Doran calls
the widow of St. Louis Cardinals' pitcher Daryl Kile and
asked her if she needed a date for an upcoming playoff game
against the Arizona Diamondbacks. Doran also told Flynn Kile
she looked "hot." Daryl Kile, an All-Star pitcher, died this
summer from natural causes, left his young family and an
entire city grieving.
The Immediate Aftermath: The city of St. Louis exploded in
rage. Cardinals' manager Tony LaRussa publicly hinted that
Doran better watch his back (it's never a good idea to upset
people who have dozens of baseball bats at their disposal).
KUPD at first said something to the effect that the incident
was in poor taste, but that it wouldn't take any
disciplinary action. A spokesperson chalked it up to being
part of a wacky "morning zoo" routine. After a public
backlash, Doran was suspended and then fired. But you can
bet that St. Louis and The Cardinals won't soon forget it.
What Should Have Been Done: Sure, morning radio is a
playground for overage frat boys and numbskulls, but you
don't pick on widows. Kile's death was terribly tragic and
made national news, and the death of anyone is not something
to take lightly. KUPD should have fired Doran immediately,
issued a public apology and offered to donate some money to
a charity of Mrs. Kile's choice. It would have shown that
the station did not condone Doran's behavior and it would
have spun the story out of the media. Instead, KUPD looked
and still looks like a bunch of amateurs who couldn't handle
a loudmouth "shock mouth" in a second-tier market.
___
Incident #2: Sniper attacks in the Washington, D.C. area put
the entire population on edge. Maryland Lt. Gov. Kathleen
Kennedy Townsend, who is running for Governor, begins an ad
campaign against her opponent that touches on gun control
and features images of masked men shooting automatic rifles
and the Columbine massacres.
The Immediate Aftermath: Opponent Robert L. Ehrlich Jr.
lashes out at Kennedy for taking advantage of the tragedy
and the media picks up the story. Kennedy defends the ads
and goes ahead in the polls.
What Should Have Been Done: There's not much Ehrlich could
do. His team took the right approach, admonishing Kennedy
and trying to show that she's using a high-profile and
tragic news story to win an election. But this is politics
and anything goes. The only thing Ehrlich could have done to
deflect the ad was to ignore it. But that's easier said than
done and you can't necessarily assume that people wavering
on the gun control issue have been drawn into Kennedy's camp
(as the polls apparently show), at least for now. But we
know how quickly things change in politics.
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Ben Silverman is currently the Director of Development and a
Contributing Editor for Indie Research
(http://www.indieresearch.com), an independent investment
research service. Previously, Ben was a business news
columnist for The New York Post and the founder/publisher of
DotcomScoop.com. He can be reached via email at
bensilverman@gmail.com.
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